ABSA: Bank Teller Opportunities
Key Responsibilities
- Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash
- Dispense and receive physical cash, cheques, travelers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or payout after checking identification, account details and other prescribed controls
- Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
- Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Count cash received or dispensed to ensure that errors are avoided
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
- Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
- Explain the Banks procedures, security requirements as well as service offerings available to customers
- Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation
- Ensure accuracy and efficiency when engaging with the customer
- Portray a professional image and ensure that personal appearance conforms
- Maintain a neat and tidy workstation at times
- Identify sales leads and cross selling opportunities
- Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
- Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales
- Verify that information is accurate and complete in accordance with the Banks procedure
- Scrutinise and apply warning circulars, memos, stop payments and credit card lists
- Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks
- Maintain applicable registers
- Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Follow off-line procedures and comply with Code of Banking practice
- Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
- Working with people
- Applying expertise and technology
- Planning and organising
- Delivering results and meeting customer expectations
- Following instructions and procedures
- Coping with pressure and setbacks
Competencies
General
The appointment will be made in line with the Divisional Employment Equity strategy
Essential/Basic Qualifications
Minimum Requirements
- Grade 12 with Accounting or Mathematics or equivalent NQF level 4 qualification or higher
- One (1) year Cashier experience within a retail environment
- Computer literate especially on the numerical side
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
- No criminal record
Preferred Requirements
- Degree or Diploma in Finance
- One (1) year Teller experience within a Retail Banking environment
- One (1) year experience in dealing with Customers
- Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
Province |
Location |
Job ID |
Closing date |
How to Apply |
Western Cape |
Cape Town |
00137081 |
19 November |
How to Apply |
Western Cape |
Wynberg |
00137095 |
19 November |
How to Apply |
Western Cape |
Citrusdal |
00137104 |
19 November |
How to Apply |
Western Cape |
Tableview |
00135848 |
16 November |
How to Apply |
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