ADT: Contact & Monitoring Centre Learnership Programme 2015 / 2016

To provide superior service to internal and external customers via all contact channels and all media.

Successful candidates will qualify with a National Certificate in Contact Centre Support and gain practical experience in the Contact Centre environment.

Duties and Responsibilities: 

• Answering inbound calls as well as assist customers who have specific enquiries.
• Dealing with incoming calls on a skills based routing basis.
• Transferring calls to other departments.
• Handling and resolving customer complaints or escalating
• Receiving and actioning emergency calls (if trained).
• Booking Technical service calls.
• Qualifying Sales leads and booking of appointments.
• Providing basic Technical assistance to clients (troubleshooting).
• Providing customers with feedback to resolve queries.
• Loading of temporary / holiday instructions (if appropriate to skills base).
• Handling Accounts, Sales, Technical, Ops and other queries.
• Verifying Listener information.
• Delegating queries / complaints to relevant departments.
• Working as a team and assisting colleagues with daily Contact Centre operational issues.

Requirements

• South African citizen.
• Hold a valid and recognised Matric Certificate with Maths or Maths literacy, English and a second language.
• Not be engaged in post matric studies or formal employment.
• Must not have completed any previous learnership.
• Be between the ages of 18 and 30 years. (For learners with disability age up to 35)
• Excellent communications skills (English).
• Have basic computer skills.
• Have a keen interest in all tasks related to Administration and Customer Service.
• Must have an interest in Customer Services and be able to work under pressure.

How To Apply

Apply for the ADT Contact & Monitoring Centre Learnership Programme 2015 / 2016

Closing Date: 08 May 2015
Location: Cape Town