African Bank South Africa Jobs: Trainer (Soft Skills)

African Bank Investments Limited (ABIL) is a bank-controlling company, which operates businesses within Republic of South Africa, Zambia, Botswana, Lesotho, Namibia and Swaziland. The two areas, in which the Company operates, include underwriting of unsecured credit risk, through the provision of personal loans, and the retailing of furniture and appliances within and outside South Africa.

Job Title: Trainer (Soft Skills)
Sales and Service Contact Centre – Midrand

MAIN PURPOSE OF THE JOB
To facilitate learning interventions, utilising a combination of learning methods, in line with the group learning and development model

MINIMUM EDUCATION
Grade 12
Train the trainer certificate

MINIMUM EXPERIENCE
2 years soft skills training in the call centre environment

CRITICAL COMPETENCIES
Project management skills
Training and educating skills
Management skills
MS Office skills
Understanding and knowledge of
HR Focus
Business
AB Products
Clients processes
Presentation skills
Course development skills
Time management
Analytical skills
Training / presentation skills
Co-ordination skills
Understanding of training material
Numeracy skills
Planning skills
Evaluation skills
Report writing skills
Relationship Management skills
Persuasive skills
Feedback skills
Networking skills
Client focused
Coaching skills

ADDITIONAL COMPETENCIES
Communication skills (verbal and written)
Assertiveness

“Kindly consider your application as unsuccessful should you not be contacted within a period of three weeks”

Offer valid till: 2010-11-01

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