Posted on :
15 Jun, 2016
15 Jun, 2016
Agfa Graphics is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries.
Agfa currently has an opportunity for a highly motivated individual to join their team in Isando, South Africa
Job Responsibilities
– install or assist with installations of newspaper and commercial workflow systems and take care of the post-sales support and services
– analyse, make diagnoses and solve problems regarding workflow systems
– provide 1st line support for the service organizations & the service field engineers in the region
– manage open incidents and take ownership of escalations and follow them up
– responsible for the reporting and documentation of the issues in service management systems and with local customer care department
– application training for the sales, service, product specialists, and customers
– provide technical and post-sales information to the service organizations
– contribute to the graphical applications know-how and synergy across the AGFA GS organization
– are a member of the after-hours remote support centre
– support shows and exhibitions
– conduct customer workflow demonstrations in our demo centre
– customer visits in order to provide technical sales support
– develop customized solutions / applications, install them and support them
– assist and support software R&D teams
– first line support & dealer support depending on the region
You will be working in the Software Competence Centre team, reporting to the Software Competence Centre Manager [located in Mortsel, Belgium]
Job Profile
Education – Bachelors degree or diploma in software engineering
Experience – have a thorough knowledge of OS, Networking, Client-server applications, & Internet technology.
Key Performance Indicators
Hard – ability to work under pressure and fix problems whilst remaining calm and organised. Must be a team worker and have a customer centred approach and service attitude. Be able to travel on a regular basis.
Soft – think out of the box, have a strong desire to learn new applications, and be able to communicate with all stake holders
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