Posted on :
23 May, 2014
23 May, 2014
Purpose of the role Agents in this area will be required to provide excellent service to the Capitec Bank’s branch network attending to telephonic and written enquiries and complaints within the agreed service levels during peak times including lunch hours, weekends and public holidays.
This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business
Qualifications
National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience
Previous experience in a retail / client service / call center environment will be preferred
Knowledge and skills
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Good written communication skills
Excellent listening skills
Additional Requirements
Passionate about client service and support
Willingness to work variable shifts which includes weekends and public holidays
Minimum of 27 hours guaranteed per week
Clear criminal and credit record
How to Apply
Division | Business Support |
Business Unit | Business Support |
Location – Branch / Campus | Bellville |
Location – Province | Western Cape |
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