Call Center Agent Job Opportunity - Jobs in South Africa

Call Center Agent Job Opportunity

Posted on :

16 Jan, 2015

Category :

Call Centre Jobs in South Africa

Job Details

Employer: Oxyon Human Capital
Call Center Agent Required for company in Durban

Call Center Agent #157

The successful candidate will be responsible for:

Ensuring that customer calls are answered and handled as per the customer contact center process.
Accurately recording of all required information onto the relevant system.
Processing quotes for Readymix and Aggregate as per customer contact center process.
Creating orders in AES.
Ensuring orders are scheduled for delivery timeously to meet customers’ requirements.
Ensuring order and delivery details are confirmed with customers.
Ensuring documentation for cash sales are efficiently and accurately processed from quotation to payment.
Handle all customer queries professionally and in line with contact center procedure.
Qualifications, skills, knowledge and experience required:

    • Grade 12.
    • 1 year contract position
    • One year working experience in a customer contact center processing orders.
    • Basic knowledge of the construction industry to understand product applications and customer requirements.
    • Computer literacy in MS Office Word and Excel.
    • Good telephone etiquette.
    • Negotiating skills.
    • Methodical and accurate with good attention to detail.
    • Good interpersonal skills.
    • A valid EB (Code 08) drivers license and own motor vehicle.

 

The successful candidate will be responsible for:

    • Ensuring that customer calls are answered and handled as per the customer contact center process.
    • Accurately recording of all required information onto the relevant system.
    • Processing quotes for Readymix and Aggregate as per customer contact center process.
    • Creating orders in AES.
    • Ensuring orders are scheduled for delivery timeously to meet customers’ requirements.
    • Ensuring order and delivery details are confirmed with customers.
    • Ensuring documentation for cash sales are efficiently and accurately processed from quotation to payment.
    • Handle all customer queries professionally and in line with contact center procedure.

 

Qualifications, skills, knowledge and experience required:

    • Grade 12.
    • 1 year contract position
    • One year working experience in a customer contact center processing orders.
    • Basic knowledge of the construction industry to understand product applications and customer requirements.
    • Computer literacy in MS Office Word and Excel.
    • Good telephone etiquette.
    • Negotiating skills.
    • Methodical and accurate with good attention to detail.
    • Good interpersonal skills.
    • Good communication skills in English and Afrikaans.
    • A valid EB (Code 08) driver’s license and own motor vehicle.

 

How to Apply

Click here to apply online

Apply before Saturday, January 31, 2015Companies may expire jobs at their own discretion.

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