Call Centre Agent – Client Servicing Contact Centre

Alexander Forbes Financial Services is looking for a Call Centre Agent – Client Servicing Contact Centre to assume the role of a client servicing consultant within the call centre environment.

Minimum Requirements
Formal Qualifications

• Grade 12
• COP an advantage

Required Experience

• 1 – 2 years financial services experience
• Relevant contact centre experience and understanding of processes
• Above average aptitude for client servicing
• Above average aptitude in dealing with clients telephonically
• Proficient in MS Office (Excel, Outlook, Word, Access)
• Industry knowledge (preferably employee benefit experience)
• Working on CRM systems

Job Specification        
Main Purpose

• To assume the role of a client servicing consultant within the call centre environment
• To represent the Alexander Forbes brand when dealing with clients telephonically.
• To be a customer centric individual and ensure that you are always professional courteous and helpful when dealing with clients telephonically.

Key Performance Area

Service Excellence
People Component
Discretionary

Behavioural competencies

• Willing to go the extra mile, show initiative and take ownership.
• Disciplined
• Proactive / takes initiative
• Critical thinking
• Self motivated
• Time keeping/punctuality
• Accuracy / attention to detail
• Ability to communicate effectively with colleagues and management
• A definite team player with the ability to work independently when required
• Ability to work under pressure (high stress tolerance)
• Excellent soft skills

Additional Inherent Requirements

• Strict time keeping requires own transport
• Office hours 7:30am to 5:00pm on a shift basis
• Overtime to be worked when required
• Customer centric individual

 

How to Apply

Click on this link to apply online