Call Centre Operator Vacancies x 2 Vacancies

CALL CENTRE OPERATOR (2 POSTS): REF NO: DHET 86/02/2015
Directorate: Call Centre
SALARY : R183 438 per annum

CENTRE : Pretoria
REQUIREMENTS : National Diploma or Degree in Public Relations or any equivalent qualification.
An additional one year Call Centre certificate or onsite training with 18 months
proven Call Centre experience in the handling of inbound/ outbound calls will be
an advantage. Proficiency in English is a requirement and the ability to speak 3
of the other official languages would be an added advantage. Computer literacy
which includes a good working knowledge of the Microsoft Office packages.
COMPETENCIES: Excellent telephone etiquette. Excellent communication skills
both written and verbal. Excellent interpersonal skills. Ability to take ownership
of enquiries and queries. Self-motivated and disciplined. Good ethics.
Excellent customer/ client orientation. Innovative and energetic.

DUTIES : Respond to incoming calls efficiently and effectively. Informs clients by
explaining procedures, answering questions and providing information. Obtains
client information by interviewing them and verifying information. Resolve Higher
Education and Training enquiries/queries by giving correct information. Strive to
answer the caller in his/her own preferred language. Maintain ownership of a
query even it has been referred to other units by following it up until it is finalized.
Adhere to time frames. Maintains communication equipment by reporting
problems. Ensure client satisfaction. Provide callers with service that exceeds
their expectations.

ENQUIRIES : Mr D Sebela 012 312 5512/ Ms D Pholo 012 312 5027

APPLICATIONS : Please forward your application, quoting the reference number to: The Director-
General, Department Of Higher Education And Training, Private Bag X174,
Pretoria, 0001 Or Hand Deliver To: 123 Francis Baard Street, (Old Name 123
Schoeman Street), Cnr Sophie De Bruyn & Francis Baard Street, (Old Name Cnr
Schubart & Schoeman), Pretoria, Reception Area.

CLOSING DATE : 13 February 2015, applications received after the closing date or faxed
applications will not be considered.
NOTE : Applications must be submitted on form Z83 obtainable from any public service
department and must be accompanied by a comprehensive CV and certified
copies of qualifications. The successful candidate will be subjected to a security
clearance and verification of qualifications. Interviewed candidates will be
subjected to a competency assessment where necessary. Correspondence will
only be entered into with short-listed applicant. Interviewed candidates will be
subjected to a competency assessment necessary