Civic Service Supervisor Jobs (4 Vacancies)

CIVIC SERVICE SUPERVISOR, 4 POSITIONS
SALARY : R212 106 to R249 849 per annum (Level 8). In addition, a range of competitive
benefits are offered.

CENTRE : Eastern Cape: Local Office Medium: Uitenhage (1 post) Ref No: HRMC 84/13/3a
Eastern Cape: Local Office Medium: Mount Fletcher (1 post) Ref No: HRMC
84/13/3b
KwaZulu-Natal: Medium Office: Vryheid (1 post) Ref No: HRMC 84/13/3c

Limpopo: Large Office Thohoyandou (1 post) Ref No: HRMC 84/13/3d
REQUIREMENTS : A relevant 3 year Degree/Diploma or an NQF level 6 qualification with 1 years’
experience in a Customer Service environment and / or a Grade 12 Certificate with
3 years’ experience in a Customer Service environment • A post-graduate
qualification will serve as an added advantage • Experience in a Public
Administration or Sales Office environment with proven experience in managing a
small team is essential • Knowledge of the Immigration Act , Refugee Act as well as
the Public Service Act and Regulations • Awareness of the rights within the South
African Constitution • Understanding of the Departmental legislation and Human
Resources policies and prescripts • Leading and supervising skills • Communication
skills • Computer literacy and willingness to work extended hours (including
weekends and/or holidays) are essential • Preference will be given to candidates
from the local area where these posts are located • A valid driver’s license will be an
added advantage.

DUTIES:

The successful candidates will be responsible for, amongst others, the following
specific tasks: • Monitor delivery of service to internal service level standards and
targets and client demands • Monitor service bottlenecks, trends and errors and take
corrective action • Ensure processes are executed according to Standard Operating
Procedures • Produce quality reports regarding turnaround times, documents
processed and error rates • Implement quality assurance measures to ensure quality
of service delivery • Manage records / documentation according to DHA
requirements • Deal with non-standard requests and issues from staff in the
execution of their duties • Allocate work to staff members and monitor their progress
against daily targets or goals • Perform end of day duties to ensure effective
reporting, identification of issues and capturing of performance statistics • Identify
challenges in operation (capacity, training, bottlenecks) and make suggestions to
Superiors • Render services in mobile units where required • Oversee the
performance of the staff members and identify and address minor performance
problems (escalate major performance, incapacity or misconduct matters to
management) • Facilitate and direct staff in dealing with leave and other Human
Resources administration requirements within the unit • Coach and guide staff on
compliance to all relevant regulatory, internal and external compliance requirements
• Report all risks including e.g. overpayment, etc. according to required format to the
Superior.

ENQUIRIES : Eastern Cape: Mr L Jama, Tel: 043 604 6406
KwaZulu Natal: Mr Q Luthuli-Tel: (033) 845 5000
Limpopo: Mr LJ Kgole Tel 015 297 5803

How to Apply

Send your application to the relevant provincial addresses below

APPLICATIONS : Applications must be sent to the correct address as indicated below, to reach the
address on or before the closing date. Applications sent to a wrong address and/or
received after the closing date or those that do not comply with the requirements, will
not be taken into consideration. In the event of hand-delivery of applications,
applicants must sign an application register as proof of application. Kindly ensure
that the relevant reference number is quoted and applications are directed to the
relevant province as indicated below:
Kindly ensure that the relevant reference number is quoted and applications are
directed to the relevant province as indicated below:

Eastern Cape Province: Postal address: Private Bag 7413, King Williams Town,
5600 Physical address: 11 Hargreaves Avenue, King William’s Town, 5600

KwaZulu-Natal Province: Postal address: PO BOX 09, Scottsville 3209 Physical
address: 181 Church Street, Pietermaritzburg 3200

Limpopo Province: Postal address: Private Bag X9517, Polokwane, 0700 Physical
Address: 89 Biccard Street, Polokwane, 0699

CLOSING DATE : 13 September 2013