Civic Services Supervisor – 2 Positions

A basic salary of R212 106 to R249 849 per annum (Level 8). In addition, a range of competitive benefits are offered.

CENTRE : Eastern Cape: Medium Office: Mqanduli (1 Post) REF NO: HRMC 30/14/7a Equity
Requirements: Coloured, Indian and White Male / Female candidates are encouraged to apply
Limpopo: Large Office: Giyani (1 Post) REF NO: HRMC 30/14/7b Equity Requirements:
Coloured, Indian and White Male / Female candidates are encouraged to apply

REQUIREMENTS :

• A relevant 3 year Diploma / Degree in a related field or an equivalent NQF level 6
qualification with 1 years’ experience in a Customer Service environment and / or a Grade
12 Certificate with 3 years’ experience in a Customer Service environment • A postgraduate
qualification will serve as an added advantage • Experience in a Public
Administration or Sales Office environment with proven experience in managing a small
team is essential • Knowledge of the Immigration Act , Refugee Act as well as the Public
Service Act and Regulations • Awareness of the rights within the South African
Constitution • Understanding of the Departmental legislation and Human Resources
policies and prescripts • Leading and supervising skills • Communication skills • Computer
literacy and willingness to work extended hours, including weekends and/or holidays are
essential • A valid driver’s license will be an added advantage• Preference will be given to
candidates from the local area where the post is located.

DUTIES : The successful candidate will be responsible for, amongst others, the following specific

tasks: • Monitor service delivery in accordance with internal service level standards and
targets and client demands • Monitor service delivery bottlenecks, trends and errors and
take corrective action • Ensure processes are executed according to Standard Operating
Procedures • Produce quality reports regarding turnaround times, documents processed
and error rates • Implement quality assurance measures to ensure quality of service
delivery • Manage records / documentation according to DHA requirements • Deal with
non-standard requests and issues from staff in the execution of their duties • Allocate work
to staff members and monitor their progress against daily targets or goals • Perform end of
day duties to ensure effective reporting, identification of issues and capturing of
performance statistics • Identify challenges in operation (capacity, training, bottlenecks)
and make suggestions to Superiors • Render services in mobile units where required •
Oversee the performance of the staff members and identify and address minor
performance problems (escalate major performance, incapacity or misconduct matters to
management) • Facilitate and direct staff in dealing with leave and other Human
Resources administration requirements within the unit • Coach and guide staff on
compliance to all relevant regulatory, internal and external compliance requirements •
Report all risks including e.g. overpayment, etc. according to required format to the
Superior.

ENQUIRIES :

Eastern Cape: Mr L Jama, Tel No: (043) 604 6406
Limpopo: Mr KH Makola, Tel No: (015) 287 2802 / (015) 287 2803 / (015) 287 2804 / (015)
287 2811 / (015) 287 2815 / (015) 287 2823

APPLICATIONS : Quoting the relevant reference number, direct applications to:
Eastern Cape Province: Postal address: Private Bag 7413, King Williams Town, 5600
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Limpopo Province: Postal address: Private Bag X9517, Polokwane, 0700 Physical
Address: 89 Biccard Street, Polokwane, 0699