Civic Services Supervisors – 2 Positions

CIVIC SERVICES SUPERVISOR 2 POSTS
SALARY : R227 802 to R268 338 per annum (Level 8). In addition, a range of competitive
benefits are offered apply
CENTRE : Gauteng: Medium Office: Temba (1 Post) Ref No: HRMC 45/14/10a Equity
Requirements: Coloured, Indian, White Male /Female candidates are encouraged
to apply

KwaZulu-Natal: Medium Office: Port Shepstone (1 Post) Ref No: HRMC
45/14/10b Equity Requirements: Coloured, Indian, White Male /Female
candidates are encouraged to apply

REQUIREMENTS : • A relevant 3 year Diploma / Degree in a related field or an equivalent NQF
level 6 qualification with 1 years’ experience in a Customer Service environment
and / or a Grade 12 Certificate with 3 years’ experience in a Customer Service
environment • A post-graduate qualification will serve as an added advantage •
Experience in a Public Administration or Sales Office environment with proven
experience in managing a small team is essential • Knowledge of the Immigration
Act , Refugee Act as well as the Public Service Act and Regulations • Awareness
of the rights within the South African Constitution • Understanding of the
Departmental legislation and Human Resources policies and prescripts • Leading
and supervising skills • Communication skills • Computer literacy and willingness
to work extended hours, including weekends and/or holidays are essential • A
valid driver’s license will be an added advantage• Preference will be given to
candidates from the local area where the post is located.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: • Monitor service delivery in accordance with internal service level
standards and targets and client demands • Monitor service delivery bottlenecks,
trends and errors and take corrective action • Ensure processes are executed
according to Standard Operating Procedures • Produce quality reports regarding
turnaround times, documents processed and error rates • Implement quality
assurance measures to ensure quality of service delivery • Manage records /
documentation according to DHA requirements • Deal with non-standard
requests and issues from staff in the execution of their duties • Allocate work to
staff members and monitor their progress against daily targets or goals • Perform
end of day duties to ensure effective reporting, identification of issues and
capturing of performance statistics • Identify challenges in operation (capacity,
training, bottlenecks) and make suggestions to Superiors • Render services in
mobile units where required • Oversee the performance of the staff members and
identify and address minor performance problems (escalate major performance,
incapacity or misconduct matters to management) • Facilitate and direct staff in
dealing with leave and other Human Resources administration requirements
within the unit • Coach and guide staff on compliance to all relevant regulatory,
internal and external compliance requirements • Report all risks including e.g.
overpayment, etc. according to required format to the Superior.

ENQUIRIES : Gauteng: Ms T Monyeki/ Ms M Kau, Tel No: (011) 242 9000
KwaZulu-Natal: Mr Q Luthuli (033) 845 5000

APPLICATIONS : Quoting the relevant reference number, direct applications to: Gauteng Province:
Postal address: Private Bag X108, Braamfontein, 2017, Physical address: Cnr
De Beer and De Korte Street, Braamfontein, 2017
KwaZulu-Natal Province: Postal Address: PO BOX 09, Scottsville 3209 Physical
Address: 181 Church Street, Pietermaritzburg 3200

CLOSING DATE : 23 June 2014

NOTE : Applications must be sent in time to the correct address as indicated at the
bottom of each position, to reach the address on or before the closing date.
Applications send to a wrong address and/or received after the closing date or
those that do not comply with the requirements, will not be taken into
consideration. In the event of hand-delivery of applications, applicants must sign
an application register as proof of application. Applications must be submitted on
the Application for Employment Form (Z.83), obtainable from any Public Service
department or at www.gov.za and should be accompanied by a comprehensive
CV, including the details of at least two contactable referees (should be people
who recently worked with the applicant) and certified copies of qualifications and
identity document (with an original certification stamp). It is the responsibility of
applicants in possession of foreign qualifications to submit evaluated results by
the South African Qualifications Authority. Where a valid driver’s licence is a
requirement, applicants must attach certified copies of such licences. No faxes or
e-mailed applications will be considered. If no contact is made within three
months of the closing date, please accept that the application was unsuccessful.
Successful candidates will be required to enter into a performance agreement
and be subjected to security clearance procedures. Successful candidates may
be required to undergo a competency assessment. Candidates who possess a
tertiary qualification, as well as those who promote representivity (especially
People with Disability), are encouraged to apply.