Customer Engineer Vacancy at Business Connexion

Job Description
To provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision

CONTEXT
Be aware of changes in clients strategic objectives and ICT requirements
Take cognisance of ITIL compliance requirements
Understand the change in the service model to a services on demand in BCX model
Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies

 
CUSTOMERS
Service Delivery Manager
BCX Competency Centres
BCX Delivery Team
Client Employee/Users
Team Leader
Supervisor

 
ROLES
Manage Configurations
Coordinate Computer Operations
Install Hardware/Software
Support Users
Job Requirements
EDUCATION
Grade 12, NQF Level 4
ITIL Foundation certification

 
EXPERIENCE
2-3 years relevant experience

 
REQUIREMENTS
Cellular phone
Driver’s license
Motor vehicle
Ensuring that a professional, personalised message is recorded on their cell phone and landline
Ensuring that the message facility is activated when you are unavailable to take calls
Regularly checking for new messages
Timeously responding to all messages in order to ensure excellent customer service

 
COMPETENCIES
Knowledge and skills:
Computer And Information Literacy
Interpersonal Skills
ITIL Framework
ITIL Foundation Certification
Microsoft Office Product Suite
Telephone Etiquette
Understands BCX’s Business Ethics And Values
Core Competencies:
Communication
Conformity
Customer excellence orientation
Feedback
Listening potential
Organising
Reading comprehension
Tact

Click here to apply online