Customer Relationship Representative Learnership Recruitment at SABMiller - Jobs in South Africa

Customer Relationship Representative Learnership Recruitment at SABMiller

Posted on :

11 Jun, 2014

Category :

Customer Service Jobs in South Africa, Learnerships in South Africa

Requirements

Matric certificate (mandatory)
Computer literacy (MS Office)
SAP CRM experience (advantageous)

 

Responsibilities

Responsible for executing the concept of “today’s volume today”
Responsible for the completion of all documented basic call handling processes
Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary
Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided
Attend to customer’s credit query regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function

 

Competencies

Ability to work in a team
Willingness to work during weekends.
Persuasiveness and selling ability.
Strong achievement orientation
Punctual and good time-keeping

 

How To Apply

Click here to apply online

Location: Randburg

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