Customer Service Agent Recruitment Opportunity - Jobs in South Africa

Customer Service Agent Recruitment Opportunity

Posted on :

10 Nov, 2014

Category :

Customer Service Jobs in South Africa

GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA) VACANCIES

CUSTOMER SERVICE AGENT REF NO: CSA/NW/2014/11-3C
Client Relationship Management Section – Mafikeng
SALARY : R 148 584 per annum plus 37% in lieu of benefits 24 months contract
CENTRE : North West Regional Office Mafikeng

 

REQUIREMENTS : An appropriate three year tertiary qualification with 18 months proven life insurance/
employee benefit processing/client care experience OR Senior Certificate with three
years proven life insurance/ employee benefit processing/client care experience
Knowledge of GEPF products and services would be an advantage. Computer literacy
that would include a good working knowledge of Microsoft Office products. Valid
driver’s license (not mandatory). Proficiency in English is a requirement and the ability
to speak Tswana or any of the indigenous languages spoken in the Province. Excellent
problem solving skills. Excellent presentation skills. Excellent communications skills,
both verbal and written. Ability to communicate with clients.

 

DUTIES : The incumbent will be responsible for a wide variety of administrative and client service
tasks which includes the following: Pre-verification of all documents received at the
front desk. Resolving general enquiries and provide feedback on unresolved matters to
members/pensioners and beneficiaries. Monitoring application progress and missing
payments Provide payment statements and proof of subsidy to members/pensioners
Assisting clients in completing all GEPF forms to be processed. Reprinting IRP 5’s,
Medical subsidy letters and Life Certificates for pensioners on request. Registering and
bar-coding of documents. Linking of documents to pension numbers Scanning and
indexing of all documents Updating of member’s personal information on CIVPEN
Admission and scale down of membership Activation of life certificate

ENQUIRIES : Alinah Mogaswa 012 399 2487

APPLICATIONS : Please forward your application, quoting the relevant reference number, Government
Pensions Administration Agency, hand deliver at 34 Hamilton Street, Arcadia, Pretoria
or at Office No.4/17 Mega City, Mmabatho before 12h00 on closing date. Due to the
ongoing SAPO strike, do not post your applications but hand deliver to one of our
Regional Offices or hand deliver/courier to Head Office, 34 Hamilton Street, Arcadia
Pretoria or address as indicated above in Mmabatho
FOR ATTENTION : Alinah Mogaswa

NOTE : Various Customer Service Agent positions are currently available at the Government
Pensions Administration Agency at the North West Regional Office – based in
Mafikeng . These positions will be filled as 24 months contract positions.

CLOSING DATE : 21 November 2014 at 12H00 noon, No faxed / e-mailed / late applications will be
considered.
NOTE : Requirement of applications: Take note that due to the ongoing SAPO strike, do not
post your application but hand deliver to Head Office or one of our Regional Offices.
The addresses can be found on our website. Must be submitted on form Z83,
obtainable from any Public Service Department (originally signed) or on the internet at
http://www.info.gov.za/documents/forms/employ.pdf. Must be accompanied by a
comprehensive CV with original certified copies of all qualifications (including
matriculation), ID document and drivers licence if a prerequisite (copies of certified
documents will not be accepted). Certified documents should not be older than 3
months. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of
his/her Permanent Residence Permit to his/her application. Should you be in
possession of a foreign qualification, it must be accompanied by an evaluation
certificate from the South African Qualification Authority (SAQA). Applications that do
not meet the above requirements will be deemed as unsuccessful. Applications without
an indication of the specific reference number/s as stated in this advertisement will be
regarded as unsuccessful. If you have not been contacted within 3 (three) months after
the closing date of this advertisement, please accept that your application was
unsuccessful. Correspondence will be limited to shortlisted candidates only. Suitable
candidates will be subjected to a personnel suitability check (criminal record check,
citizenship verification, financial/asset record check, qualification/study verification and
previous employment verification). Successful candidates will also be subjected to
security clearance. Where applicable, candidates will be subjected to a
skills/knowledge test. The Department reserves the right not to make appointment(s) to
the advertised post(s)

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