Posted on :
15 Jul, 2014
15 Jul, 2014
The following vacancies in the Customer Services Department for the GEMS Business Unit are available for suitably qualified persons . This exciting opportunity awaits a go getter who is a self-motivated individual. You will be responsible for dealing with member queries and ensuring service delivery in line with the Business Unit SLA.
The Incumbent will be responsible for:
Ensuring the resolution of client queries and aim to achieve first call resolution
Maintaining the goodwill of the company by upholding the SLA standards
Investigating queries where necessary and provide timeous feedback to the member
Interpreting the query and determine appropriate path of resolution
Escalating queries where necessary to ensure member satisfaction
Accurate logging of information for statistical reporting purposes
The applicant should meet these requirements:
Matric or Grade 12 equivalent
2-3 years’ experience in a call centre or client service environment is essential
Medical aid administrative experience (would be an advantage)
Excellent communication skills (both written and verbal)
MS Office proficiency
Preferred languages: isiZulu, seSotho, Tswana, Swati, sePedi and
You will be required to work a 6 day week, i.e. Monday to Fridays from 08H00 to 17H00 and on Saturdays from 8H00 to 12H00. Saturday work will be based on operational requirements.
Able to work in a pressurised environment
A high focus on customer satisfaction
Attention to detail and quality
Able to function effectively within a team
Good listening skills
Shortlisted candidates will be subjected to the following statutory checks:
How to Apply
Note that we reserve a right not to fill this vacancy.
Should you not be contacted within two weeks, please consider your application unsuccessful.
Only on-line applications submitted via our careers page will be considered.
Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.
Should you experience any technical problems when uploading your CV, please contact PeopleSoft helpdesk on 021 940 5169.