Dept of Health: Shift Leader Job Vacancies X 5 Positions

SHIFT LEADER GRADE 3 TO 6 5 POSTS – REF NO: 07187
Directorate: Emergency Medical Services
SALARY : R201 612 – R227 127 per (plus benefits) salary will be determined by experience
attached to the professional category
CENTRE : Communication Centre Midrand

REQUIREMENTS : AEA/ECT/CCA with 3 year experience after registration with the HPCSA in the
applicable category according to OSD appointment requirements, Code 10
driver’s license with PDP, Registration certificate and current registration with
HPCSA. Supervisory experience of at least 1 year is compulsory. Understanding
of EMS and its line of business. Computer skills, knowledge of rules and
regulations of communication center. Ability to work under pressure and meet
deadlines.

DUTIES : Responsible for all EMS activities in the Emergency Contact centre during the
shift. Provide advice on procedures and policy matters to staff. Assist in
management of overtime and leave. Ensure that staff attends to calls timeously.
To assist the Station Manager in the control and the Implementation of the EMS
policies. Maintain, monitor and review continuous quality improvement for the
region in accordance with the policy on quality improvement of EMS. Ensure all
complaints are fully investigated and remedial plans are implemented and
monitored. Ensure crews adhere to turnaround times. Ensure communication
center crews main a high standard of customer etiquette and communication
medium with customers or clients. Correlates all relevant statics and indicators
received from shifts and send this information to the Station Manager. Manage
the tracking solution, by ensuring all vehicles are functional and warnings are
attended mitigated against in future. Investigating and report on all call delays and
call dropped. Investigating service complaints received from internal and external
resources and reports on these complaints to the Station manager. Be
responsible for continuous quality improvement implementation strategies in line
with the policy on quality for EMS.Ensure correct radio and telephone procedures
are adhered to by all Emergency Care Dispatchers according to protocol.
Maintain security and access restriction within control center whilst on duty.
Undertake any other duties as allocated by management.

ENQUIRIES : Mr. JP von Benecke Tel No: (011) 564 2232

APPLICATIONS : Applications must be delivered directly to: Emergency Medical Services,
Continuity SA,Growth Point Business Park, Corner Old Pretoria Road and
Tonnetti Street,Midrand or posted to P.O Box 8311 halfway house 1685
CLOSING DATE : 11 September 2015