Dept of Human Settlement: Call Centre: X 18 Positions

CALL CENTRE: PUBLIC LIAISON OFFICERS 18 PERMANENT POSTS
REF NO: DOSH/35/2015
SALARY : R196 278.00 per annum
CENTRE : Pretoria

REQUIREMENTS : Applications are invited from persons holding a Matriculation or Grade 12
certificate; a higher qualification would be an advantage; experience in
customers services and orientation to help; working experience at a call
centre would be required; Good written and verbal communication skills;
good interpersonal skills; general knowledge of the Department of Human
Settlements mandate and how government works; Good Listening Skills; Be
prepared to learn; positive attitude towards customers; a team player; ability
to communicate with customers in English and at least one African language
beside home language; must be professional in handling customers on the
telephone. And must be computer literate (word, excel, any email system)

DUTIES : The successful candidate will be responsible for: Attend the Public telephone
queries from all 9 Provinces including Presidential Hotline. Facilitate
resolution with relevant sphere of government (National, Province, or
Municipality). Do follow-ups on weekly, monthly and quarterly reports
including the Presidential Hotline report Attend events and provide service
fair according to Batho Pele Principles. Liaise with Government Departments
for updated of policies and regulations for the benefit of the Public. Capture
issues raised by the Public in the database.

ENQUIRIES : Ms Q Mathebula TELEPHONE: (012) 444-9150

APPLICATIONS : Postal address: Private Bag X644, Pretoria, 0001 or hand delivers@
Department of Human Settlements , 260 Justice Mahomed Street,
Sunnyside, Pretoria, 0001, for attention: Ms N Nortman

CLOSING DATE : 30 September 2015
NOTE : It will be expected from the selected candidates to be available for the
interviews on a date, time and place as determined by the Department of
Human Settlements. Applicants must note that further checks will be
conducted once they are short-listed and that their appointment is subject to
positive outcomes on these checks, which include security clearance,
qualification verification and criminal records. If you apply for more than one
position in the Department, please submit separate application forms for each
post. Applications must be submitted on form Z83, obtainable from any Public
Service department and must be accompanied by a detailed CV, together
with certified copies of qualification certificates and your ID/Passport. Failure
to submit the required documents will result in your application not being
considered. Correspondence will be limited to short-listed candidates only. If
you have not been contacted within four (4) months after the closing date of
this advertisement, please accept that your application was unsuccessful.
Please note that the Department reserves the right to fill this post. Please
note that this advert is not restricted to Government Employees only.