Eskom: Customer Service Learnership Opportunity X 10 Vacancies - Jobs in South Africa

Eskom: Customer Service Learnership Opportunity X 10 Vacancies

Posted on :

14 Aug, 2014

Category :

Customer Service Jobs in South Africa, Learnerships in South Africa

Requirements

Relevant 3 year Diploma / B-Tech/ B –Degree
University of Technology Recruits – 18 month program
University Recruits – 24 month program

 

Responsibilities

Handling inbound interactions
Receiving calls and identifying the customer in accordance to standard customer service quality templates
Determining the customer’s exact request and analyzing the customer request in accordance to the different Customer Services Categories (APM, ATS, DCE, ESP, OIL, Load Shedding)
Logging a customer’s request at the appropriate priority and capturing relevant information from the customer to ensure sufficient information is gathered for relevant process partners to take action if requested.
Updating the applicable systems to activate the customer’s request while ensuring customer details are up to date.

 

Competencies

Communication (interpret customer requirements, listen, read, write & verbal)
Interpersonal skill
Organizational knowledge (Eskom)
Planning and organizational skill
Customer Service and product skills

 

How To Apply

Click here to apply online

Closing Date: 15 August 2014
Location: Mpumalanga

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