Eskom Vacancies: Senior Advisor (Retail and Customer Operations) - 2 Positions - Jobs in South Africa

Eskom Vacancies: Senior Advisor (Retail and Customer Operations) – 2 Positions

Posted on :

3 Feb, 2014

Category :

Customer Service Jobs in South Africa, General Jobs in South Africa, Retail Jobs in South Africa

Task Grade : G16

Area of Speacialization : Provide specialist application support and consulting services in line with service offerings and Group IT Operating Model

Department : ADMS

Business Unit : Group IT

Location : South Africa (Gauteng)

Reference Number : 329-1508928OBM

 

Minimum Requirements

Qualification(s) :
• B Degree in Information Systems

Experience
• 5 years Eskom Business and relevant system experience

 

Skills and Competencies

• Behavioural
o Integrity
o Honesty
o Trustworthiness
o Professionalism
o Communication and interpersonal relations

• Leadership
o Team player
o Motivating teams
o Coaching
o Mentoring
o Management skills
o Tactical thinking and decision making skills
o Ability to work and interact effectively with people at senior levels
o Stakeholder management
o Result orientated
o Mentoring and developing resources
o Developing etc.

• Knowledge
o Understanding of an IT environment
o Expert Knowledge of SDLC
o Knowledge of ISO 9001
o Knowledge of applications and infrastructure
o Knowledge of fault Logging System
o Business expertise
o Customer Care and Billing Application (CC&B) and Ciboodle Contact Centre application knowledge will be advantageous

• Skills
o Strong communication skills (verbal and written)
o Good problem solving and analytical skills
o Business acumen
o Project Management
o System Configuration
o Business Process re-engineering

• Assessment
o Ability to configure applications and apply bug fixes
o Understanding of business concepts and Group IT strategies
o Analyse and Design

 

Key Responsibilities

• Provide a consultative service to customers using specialist knowledge of system functionality, and then correctly configures and customises the system to implementation solutions
• Perform business process re-engineering using business expertise and understanding of functionality to enable the business to improve
• Responsible for the testing of solutions
• Provide user support for logged problems and information request
• Provide system solution training
• Monitor the status of the production interface jobs daily

 

Click here to apply online

Closing Date : 2014/02/14

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”The appointment of the candidate is at the Manager’s sole discretion, taking into account factors which Eskom consider relevant including but not limited to Eskom’s Employment & Occupational Equity Policies, Strategies & Guidelines.  Also note that Eskom supports a smoke-free environment.

 

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