Eskom Vacancies: Senior Advisor (Retail and Customer Operations) – 2 Positions

Task Grade : G16

Area of Speacialization : Provide specialist application support and consulting services in line with service offerings and Group IT Operating Model

Department : ADMS

Business Unit : Group IT

Location : South Africa (Gauteng)

Reference Number : 329-1508928OBM

Minimum Requirements

Qualification(s) :
• B Degree in Information Systems

Experience
• 5 years Eskom Business and relevant system experience

Skills and Competencies

• Behavioural
o Integrity
o Honesty
o Trustworthiness
o Professionalism
o Communication and interpersonal relations

• Leadership
o Team player
o Motivating teams
o Coaching
o Mentoring
o Management skills
o Tactical thinking and decision making skills
o Ability to work and interact effectively with people at senior levels
o Stakeholder management
o Result orientated
o Mentoring and developing resources
o Developing etc.

• Knowledge
o Understanding of an IT environment
o Expert Knowledge of SDLC
o Knowledge of ISO 9001
o Knowledge of applications and infrastructure
o Knowledge of fault Logging System
o Business expertise
o Customer Care and Billing Application (CC&B) and Ciboodle Contact Centre application knowledge will be advantageous

• Skills
o Strong communication skills (verbal and written)
o Good problem solving and analytical skills
o Business acumen
o Project Management
o System Configuration
o Business Process re-engineering

• Assessment
o Ability to configure applications and apply bug fixes
o Understanding of business concepts and Group IT strategies
o Analyse and Design

Key Responsibilities

• Provide a consultative service to customers using specialist knowledge of system functionality, and then correctly configures and customises the system to implementation solutions
• Perform business process re-engineering using business expertise and understanding of functionality to enable the business to improve
• Responsible for the testing of solutions
• Provide user support for logged problems and information request
• Provide system solution training
• Monitor the status of the production interface jobs daily

Click here to apply online

Closing Date : 2014/02/14