Estee Lauder Vacancies: Marketing Internship 2014

Direct report – CRM & Online Manager

Principle Objectives

• Assist with administrative support to CRM & Online Manager and online team
• Provides basic level of customer support to consumer queries via Social Media channels
• Manages Customer records data input/updates required on an ongoing basis

 

 Ensures Customer and Market Growth

• Follow up on all ELCies social media properties to assist digital team in identifying urgent queries needing attention/response from a brand point of view
• Performs regular competitor analysis from an online marketing point of view and provides feedback to CRM&Online Manager
• Assist In ad-hoc Consumer Engagement projects(content creation, eventing, coordinating), as required by CRM & Online Manager

 

Manages Operational effectiveness

• Update all clients records requested by Clients via email queries
• Create new client records based on daily opt-in data obtained from websites entries
• When applicable, perform de-dupe cleanup process clients database
• Support Customer Services Manager, provide relief for lunch break to ensure business continuity of call centre function
• Support CRM & Online Manager and on line team on an ad-hoc basis

 

 Improves Business Processes

• Assist in Brands CRM/Digital program management by booking rooms, facilitating required equipment or catering
• Sit in brands/agencies meetings on a regular basis to assist with minutes and admin follow-up, as well as to get exposed to strategy and process facilitation.
• Update CRM Bulletin Board for retail staff when required
• Do filing on a weekly basis
• Participate in CRM/Digital organized events, programs, induction and corporate awareness
• Activities or as required
• Participate in workshops / info sessions conducted annually prior to commencement of process
• Assist with preparation of training material (i.e. photo copying, binding, sorting) etc
• Adhoc tasks as requested by the CRM & Online Manager

 

Education

• Grade 12
• Bcom or Marketing degree
• Strong admin & typing skills
• Computer Literacy (MS Office)

 

Key Personal Characteristics

• Maintain high level of confidentiality
• Detail orientated
• Efficient

 

How To Apply

Apply Online

Closing Date: 11 March 2014