Key Performance Areas
Sales performance
- Ensure agreed KPA’s and sales targets are achieved in line with business requirements
- Assist in increasing sales revenue within the Telemarketing department
Efficiency and productivity
- Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality
- Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
- Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FoneChoice
- Taking responsibility for each individual call by ensuring that advise is always given in the customer’s best interest
- Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
- Work towards continuously improving the customer experience and service delivery
Quality standards
- Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
- Enter all details of sales transactions accurately onto the system, capturing of data relating to clients and call logging
- Adhere to internal systems, policies, procedures and requirements
Qualifications & Accreditations
- Grade 12 / Matric or NQF level 4
Experience & Skills
- 1 Year sales experience in a target driven environment
- Computer literate
Attribute & Behaviours
- Energetic & positive attitude
- A strong customer focus
- Good communication and listening skills
- Excellent sales ability
- Team player but able to work independently
- Excellent telephonic manner
How to Apply
Click here to apply online