Posted on :
1 Aug, 2012
1 Aug, 2012
A vacancy exists for a Front Office Manager at Hilton Hotel Durban, South Africa.
What will it be like to work for this Hilton Brand?
Hilton Hotel Durban is located on the coastline of Kwa-Zulu Natal and right next to the International Convention Centre. With beaches only half a mile away, Hilton Hotel Durban’s prime location provides easy access to attractions like the Royal Durban Golf Course, Moses Mabhida Soccer Stadium and Ushaka Marine World.
Our hotel is a looking for wonderful people with GREAT attitudes that are interested in joining a positive and fun environment.
We are looking for an experienced, qualified individual with at least 3 years professional experience in a similar environment, International Luxury Hotel exposure definitely an advantage.
The position is available immediately and will be on a permanent basis. The remuneration is competitive and commensurate with qualifications and experience.
What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
•Oversee the entire Front Office operation to maintain high standards
•Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
•Ensure Regular Guests and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty programme
•Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
•Set departmental objectives, work schedules, budgets, policies, and procedures
•Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
•Ensure Team Members have current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
•Maintain good communication and working relationships with all hotel departments
•Monitor and maintain staffing levels to meet business demands
•Conduct monthly communication meetings and produce minutes
•Manage staff performance issues in compliance with company policies and procedures
•Recruit, manage, train and develop the Front Office team
•Comply with hotel security, fire regulations and all health and safety legislation
•Act in accordance with policies and procedures when working with front of house equipment and property management systems
•Assist with other departments, as necessary
What are we looking for?
Front Office Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
•Previous supervisory and/or management experience in Front Office within the hotel/leisure/retail sector
•High level of IT proficiency
•High level of commercial awareness and sales capabilities
•Experience of managing and developing people
•Previous experience of managing a department and Profit & Loss account
•Excellent leadership, interpersonal and communication skills
•Accountable and resilient
•Commitment to delivering a high level of customer service
•Ability to work under pressure
•Excellent grooming standards
•Flexibility to respond to a variety of work situations
•Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•Familiar with Property Management Systems
•A degree or diploma in Hotel Management or equivalent
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Apply online: www.hiltonworldwide.com/careers
Job Number: OPE0107N