Posted on :
2 Aug, 2010
2 Aug, 2010
General Electric; GE’s roots in Africa are over 100 years old and give the company a unique position to provide wide-reaching solutions and establish long-lasting partnerships. At the end of 2008, GE had over 1,500 employees in the region and US$3.5 billion in revenues: a testament to our current investment in Africa.
All of GE’s businesses have ground operations on the continent; in addition, our large-scale corporate citizenship initiative, Developing Health GloballyTM, a $30 million product investment project started in 2003, plans to improve both hospitals and clinics at a total of 30 sites in 10 countries on the continent. Going forward, the company is focusing on creating partnerships and providing a wide range of solutions that will support Africa’s infrastructure transformation and industrial growth.
Function: Services – Field Services
Business: GE Technology Infrastructure – Healthcare
Career Level: Experienced
Location: Midrand, South Africa
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Technical: Maintains all models specific to a modality in the assigned area.. Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
Business growth: Assists in the growth and direction of business in his/her geographic area. Productivity: Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure.
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualified to Degree level or equivalent. Technical analytical skills. 2-4 years Field Services experience. Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice. Profiency in English. Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation. Plans and organizes work effectively. Excellent communications, listening and interpersonal skills. Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.