Graduate: Systems and Process - MTN South Africa - Jobs in South Africa

Graduate: Systems and Process – MTN South Africa

Posted on :

15 Aug, 2011

Category :

Graduate Jobs in South Africa, IT Jobs in South Africa

The graduate in training will be trained ( formally and ‘on the job’ ) He/She will, under guidance of the line manager, gain knowledge, understanding, insight and hands-on experience and skills of the following:

The graduate will learn to comply to and ensure that governance is driven in MTN business by complying to processes & systems that ensure compliance to the legal and regulatory frameworks as well as improve effectiveness and efficiency in the business.

KPA duties

The graduate will be trained and upskilled to perform these tasks:

Process & controls definition

• Ensure that functional Handover points needs to be specified (Functional areas impacted, handover documents/information and turnaround times)
• OLAs and escalation matrices adhered to.
• Delegation of Authority (SLA penalty approvals, pricing and discounts associated with Sales)
• Inputs & Outputs of process steps and Functional roles
• Standardization of documentation & templates, correct branding
• Document storage
• Automation of Business Reporting
• Turnaround times and measurement thereof
• Implement and maintain process inventory for Business continuity

Systems automation
• Complying to business requirements specification for process automation, define testing methodology & use cases, conduct user acceptance testing, formulation of change requests

Educational requirements

• A B-degree in IS or IT or equivalent

Experience required


Skills required

• Managing multiple projects and resources
• Ability to meet deadlines
• Knowledge of Telco/ISP environment
Skills / physical competencies:

Behavioural qualities:
• Good communicator,
• Self motivated and driven,
• Broad scope of technology,
• Willingness to learn from peers,
• Willingness to teach,
• Interest in alternatives to presently accepted technologies.
Other information
Reference No: MTNBS S&P
Position Type: Graduate
Affirmative Action: Open to All
Additional: 2 year contract position

Applications close 26 Aug 2011

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