Gsk: CRM Database Administrator - Jobs in South Africa

Gsk: CRM Database Administrator

Posted on :

27 May, 2016

Category :

IT Jobs in South Africa

We are a science-led global healthcare company with a mission: we want to help people to do more, feel better, live longer.

job description

1.Manage and maintain CRM seed data, such as profiling assessments, product hierarchy, access rights, lists of values, etc. – change will be driven by both end users (Medical Representatives) and the business
2.Handle any business-driven changes to the above data, such as territory realignment, marketing and sales strategy changes, re-profiling, re-targeting etc.
3.Liaise and pro-actively work with the user community, marketing and sales teams to achieve the above and create a highly effective support database for the Medical Representatives and Medical Scientific Liaisons (MSL)
4.Manage procurement of handheld devices (e.g. ipads) and assign handheld devices to Medical Representatives and First Line Leaders.
5.Train the Sales Team on the use of hand held devices (e.g. ipads)
6.Liaise with the IT team to prepare and deliver up-to-date reports, which will assist the business in their decision-making process
7.Work closely together and support the users of the CRM tool, including fast and effectively change request handling and user education
8.Act as the continuous bridge and communication between the different user groups, such as Medical Representatives, Management, Marketing and IT
9.Create and design Reports that may help to make quick business decisions
10.Load marketing & Medical tactical elements and promotional / scientific content on the system, and track delivery to the customers
11.Supervise deployment of Insight reporting tool to Medical representatives, First Line Sales Managers, Marketing Leads and Training manager
12.Lead the transfer of data into Veeva, the new CRM tool, once deployed

Basic qualifications:

Matric + Tertiary Qualification
1 – 2 years experience in a Pharma / FMCG industry
Must have used online Data management tools/ systems
Must have people management skill, good communication and computer skill.

Preferred qualifications:

Data management and system management

Contact information:

You may apply for this position online by selecting the Apply now button.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK’s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Preference will be given to candidates in line with the GSK SA and GSK Consumer Healthcare Equity Plan.

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