Helpdesk & Telephone Exchange Agents (3 Positions)

HELPDESK & TELEPHONE EXCHANGE AGENT 3 POSTS REF NO: 000810 Directorate: Information Communication Technology (I.C.T)

SALARY : R132 399 per annum (plus benefits)

CENTRE : Central Office

REQUIREMENTS : Post Matric I.T/Computer Science qualification. I.T/ Computer Science Diploma/Certificate (2 or more years duration qualification) will be advantageous.

Helpdesk / Service desk certification. Two (2) or more continuous years as Desktop Technician or 3 years continuous experience as the I.T Helpdesk or service desk environment. Comptia/Microsoft A+ or N+ or MCSE Certification. M.S Server 2003 or 2008, Exchange Server 2003 or 2007 certification(s). Knowledge of operating and application systems (Unix, Linux, Windows 8, MS Office 2010 or latest and Vista). Network technology understanding & troubleshooting. Customer orientated. Sound knowledge of Microsoft Products. 24/7 eight hours rotational basis.

DUTIES : Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting GPG network (network points, hubs, switches, etc.). Supervise junior staff, compile reports and record keeping. Server & Active Directory Support. Report writing / record keeping. Training of staff & Sub-ordinates. Log calls for all applications /softwares used by Gauteng Health/GPG staff. Perform any other task/job deemed appropriate and assigned by supervisor/manager.

ENQUIRIES : Mr. Emmanuel Ramaru , Tel (011) 241 5756

APPLICATIONS : Application: to be forwarded : The Recruitment and Selection Unit, Gauteng Department of Health, Private Bag x085, Marshalltown, 2107, Physical Address: 37 Sauer Street, Bank of Lisbon Building for attention of: Ms S Dladla,

CLOSING DATE : 02 May 2016