Hollard Insurance South Africa: Business Analyst - Jobs in South Africa

Hollard Insurance South Africa: Business Analyst

Posted on :

26 Jul, 2010

Category :

Vacancies South Africa

Hollard is South Africa’s largest independent and privately owned insurance group. We’ve grown from strength to strength over the past 30 years because we do things differently. Our most valuable assets, our people, follow a set of core values that are the driving force behind the ‘Hollard Way’.

We appreciate our people and we recognise our success depends on them. By helping careers grow with a long-term vision, our people can reach their full potential. A well planned ‘career’ grows, bends and flexes as you do, and we take every opportunity to help and guide Hollardites with their chosen career path. We understand that it’s the power of people and their influence that determines whether our business fails or succeeds.

Title: Business Analyst

Job Code: PFS0004

Closing Date: 31 Jul 2010

Location: Johannesburg

Reporting To: General Manager – Digital Channel


Business Analysis role in the gathering business requirements, documenting business requirements, driving implementation, testing, training of users and ongoing support on all Digital Channel initiatives i.e. website development, online applications etc.

Represent the online user to find the balance between an optimal digital experience and the business needs


All divisions across Hollard that has an online requirement (and mobi)


  • Facilitate workshops/one-to-one meetings with stakeholders across Hollard’s business area
  • Prepare and obtain approval of Business Specification documentation.
  • Gather and define business requirements for new applications and changes to existing applications and consulting to business on the optimal user experience i.e. design and layout
  • Identify and examine business needs and determine timely and effective solutions to business functions and processes
  • Liaise and communicate between business, digital channel and development teams
  • Impact analysis to identify and understand risks associated with a project as well as input to risk mitigation strategies
  • Participate in UAT and obtain sign off for UAT
  • Participate in ad hoc projects, e.g. process flows, conversions, systems releases
  • Assistance to business with preparation of business cases
  • Support project delivery by overseeing application’s development and system integration development and enhancements
  • Monitor performance of channel and constantly suggest improvements to increase usability and sales/interaction and provide assistance to users when required


Qualifications / Work Experience:

  • Degree – preferably B.Comm
  • Minimum 2 years experience in business analysis – essential
  • Experience in drawing up business requirements for online/web based applications integrating into business systems – essential
  • Experienced in Digital Sales Systems
  • Preferable financial services and/or banking sector experience


  • Computer literacy – High proficiency in Excel & Visio necessary
  • Understanding of Insurance & Insurance Industry
  • Understanding of FAIS


  • User focused i.e. online user/mobi-user
  • Attention to detail
  • Strong documentation and writing skills
  • Analytical thinker
  • Negotiation skills
  • Conflict resolution skills
  • Strong verbal and written communications skills
  • Excellent planning, organising and facilitating skills

Personal Qualities:

  • Passion for  the digital environment i.e. internet savvy and keeping abreast with latest technologies
  • Proactive
  • Achievement orientated
  • Deadline driven
  • Ability to work under pressure
  • Ability to work in a team

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