HomeChoice: Customer Service Agents x 8 Positions - Jobs in South Africa

HomeChoice: Customer Service Agents x 8 Positions

Posted on :

12 May, 2015

Category :

Customer Service Jobs in South Africa

Key Performance Areas

Provide customer service

  • Appropriately manage customer queries relating to their purchases and accounts
  • Ensure a polite, friendly, efficient and professional service is provided
  • Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interest
  • Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
  • Effectively deal with difficult queries and customers, avoiding formal complaints
  • Improve the customer experience and service delivery by providing excellent customer service

Generate revenue

  • Upsell product offering to new & existing customers in line with required performance standards and targets

Efficiency and Productivity

  • Reach performance targets relating to productivity, adherence, turnaround time, sales and customer service
  • Be available to take calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
  • Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
  • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Quality standards

  • Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
  • Capture all details of customer, call log and sales transactions accurately onto the system
  • Adhere to internal systems, policies, procedures and requirements

 

Qualifications & Accreditations

  • Grade 12 / Matric or equivalent

Experience & Skills

  • 6 Months customer service Contact Centre experience
  • 6 Months sales experience in a target driven environment
  • Computer literate

Attribute & Behaviours

  • Energetic with a positive attitude
  • Persuasive skills which includes sales ability
  • Ability to work independently as well as within a team
  • Excellent telephonic manner
  • Good analytical ability and attention to detail
  • Resilient and change orientated

 

How to Apply

Click here to apply online

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