HomeChoice Recruits Collections Agents x 13 Positions

Key Performance Areas

Generate revenue

Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
Obtain “promise to pay” from customers
Rehabilitate and educate customers with regards to their payment profile
Achieve daily collection targets

 

Efficiency and productivity

Negotiate payments from customers following the call script, within dialler time and meet departmental KPA targets
Completion of lost time sheets on a daily basis
Adhere to Company systems, processes, policies and procedures
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

 

Customer service

Negotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice
Ensure that a polite, friendly, efficient and professional service is provided

 

Quality standards

Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
Capture all details of customer liaison and agreements accurately onto the system

 

Requirements:
Qualifications & Accreditations

Grade 12 / Matric or equivalent
Experience & Skills:

• 1 Year collections experience in a contact centre
• Computer literate

Attribute & Behaviours

• Energetic with positive attitude
• Excellent telephonic manner
• Good negotiation and influencing skills
• Be able to adapt a firm but fair approach with customers regarding payments
• Resilient and change orientated
• Deadline driven

Salary: Market Related

Type: Permanent

AA Position: No
Work Level: Skilled
Branch: Western Cape – Southern Suburbs (Cape)

 

How to Apply

Click here to apply online