HomeChoice Recruits Collections Agents - Jobs in South Africa

HomeChoice Recruits Collections Agents

Posted on :

19 Aug, 2014

Category :

General Jobs in South Africa

The ideal candidate for this role will telephonically collect money from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts, reduce the risk of write-offs and rehabilitate delinquent customers


Minimum Requirements

Qualifications & Accreditations
Grade 12 / Matric or equivalent
Experience & Skills
1 Year collections experience in a Contact Centre
Computer literate
Attribute & Behaviours
Energetic with positive attitude
Excellent telephonic manner
Good negotiation and influencing skills
Be able to adapt a firm but fair approach with customers regarding payments
Resilient and change orientated
Deadline driven


Job Specification

Key Performance Areas
Generate revenue
Collect money on profile 0 ? 2+ delinquent accounts (60-90 days) within 30 days
Obtain ?promise to pay? from customers
Rehabilitate and educate customers with regards to their payment profile
Achieve daily collection targets
Efficiency and productivity
Negotiate payments from customers following the call script, within dialler time and meet departmental KPA targets
Completion of lost time sheets on a daily basis
Adhere to Company systems, processes, policies and procedures
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
Negotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice
Ensure that a polite, friendly, efficient and professional service is provided
Quality standards
Focus on ?getting it right first time? in order to ensure that correct and precise information is relayed to customers
Capture all details of customer liaison and agreements accurately onto the system


How to Apply

Click here to apply online

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