Honeywell Careers: Service Technician

Job Description

Daily Technical Activities

Maintenance on EBI Software and IT related system

Service and maintenance of Honeywell and third party equipment

Day to day servicing, calibrations and maintenance.

Achievement, measurement and reporting of performance indicators and site service objectives.

Configuration of BMS, Access Control, Security, HVAC, Fire and Life Safety, CCTV and Digital Video, Airport Systems, Energy Management and other systems that may from time to time be added to the product range.

Trouble shooting, fault diagnosis and repairs on BMS, Access Control, Security, HVAC, Fire and Life Safety, CCTV and Digital Video, Airport System, Energy Management and other systems that may from time to time be added to the product range.

Software load and Configuration of EBI and other related Software Systems.

Programming of BMS, Access Control, Security, HVAC, Fire and Life Safety, CCTV and Digital Video, Airport Systems, Energy Management and other systems that may from time to time be added to the product range.

Ensure that work delivered is carried out in a professional, timely, and cost effective manner.

Ensure customer satisfaction is high through direct liaison with client representatives, customers and service recipients.

 

Daily Project and Contract Activities

 

Small to Medium project installations including managing Subcontractors.

Supervision of subcontractors, including the verification of the quality of the service works delivered, when subcontractors are used.

Oversee service project installations.

Estimates material costs and quantities and ordering parts.

Oversee ordering of parts

Financial control according to previously agreed budgets and plans.

Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients.

Ensuring delivery of value to Honeywell clients and customers

Development and maintenance of site-specific documentation and quality assurance information as required, or instructed by Team Leader.

Assist in the achievement of contract key performance indicators (KPIs) by organizing, categorizing and closing out jobs.

 

Daily General Activities

 

Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed.

Assist (be available as required) for after hours and emergency services requirements associated with the client base.

Take part in the standby technician process and assist in accurate preperation of the standby technicians’ roster.

Oversee update of site-specific documentation and quality assurance information.

Accurate and timeous completion and preperation of service job administration for processing by service administration.

Accurate and timeous completion and submission of all required administration.

Multi-site responsibilities

Travel is required to remote sites, both locally and international

 

 

 

Daily Health and Safety Activities

 

Carry out hazard and risk management for all tasks as per company policy and procedures.

Reporting near misses, incidents and other opportunities for improvement.

Reporting near misses, incidents and other opportunities for improvement with respect to Health and Safety.

Carry out hazard and risk assessments for all tasks as per site policy and procedures.

Ability to identify and impliment safety improvements in the work place.

Complete pre-job risk assessments

Follow all customer and Honeywell HSE expectations

Complete all required training and procedure reviews

Report all injuries to management

Report all unsafe conditions and behaviors through SOS and take appropriate corrective action

Wear all required personal protective equipment

 

Customer Services

 

Technical consulting, repair, service support, design and implementation support to the service business and customers. This includes pre-sales support to the sales / account management team, as well as to the Projects and Engineering Teams on project implementation

Project management of renewals and other service projects including high level of management of customer and ensuring project milestones are achieved

Contract Retention – customer satisfaction, site audits

Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.

Ensuring delivery of value to Honeywell clients and customers

Ensuring that customer satisfaction levels are up to plan

Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients

Carry out to a high standard and quality all Spot , Project and Renewal Work

Ensure that you continually use available support tools and software to achive a high level of customer satisfaction, including but not limited to available mechanical and software tools, Fieldcentrix, SAP, QWIX stock management, Honeywell Performance Development, Safety Playbook, etc.

Participate in customer meetings

Ability to interact and build relationships with customers

Management of the day-to-day operational service works associated with the client base.

Ensure that customer agreed time lines and targets are met.

Consistantly deliver services in order to meet the performance requirements of service contracts.

 

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