HP: Personal Systems Field Engineer - Jobs in South Africa

HP: Personal Systems Field Engineer

Posted on :

31 May, 2016

Category :

Driving Jobs in South Africa, Engineering Jobs in South Africa

HP (Hewlett-Packard) is a multinational information technology (IT) company that sells hardware, software and related business services.

Job description

  • Provide best-in-class break-fix reactive support for HP Computing and Printing products.
  • Take ownership of all customer interactions and work until completion, escalating when required.
  • Interact with Customers to ensure complete Customer satisfaction, following established HP process and procedures.
  • Occasionally perform installations, reinstallations, and maintenance on Customer equipment.

Qualifications:Education and Experience Required:

  • 1-2 years of working experience in related fields, i.e. PC's, laptops and workstations.
  • Exposure to HP hardware is an advantage
  • A minimum of an A+ Certification is required.
  • Experience in Printing products will be considered an advantage.
  • Willingness to travel occasional long distances.

Knowledge and Skills:

  • Relevant product/company knowledge, i.e. HP PC's, laptops, etc.
  • Good troubleshooting skills.
  • Must have own car in good condition plus a valid drivers' licence.
  • Basic analytical and advanced communications skills.
  • Proficient in professional oral, written and telephone communication skills.
  • Fundamental presentation skills.
  • Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.
  • Ability to build and maintain ongoing relationships with customers, peers and support partners.
  • Ability to effectively interact and communicate with people at all levels.
  • Perform reporting and administrative functions. Manage time effectively.
  • Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements

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