HP: Personal Systems Field Engineer

HP (Hewlett-Packard) is a multinational information technology (IT) company that sells hardware, software and related business services.

Job description

• Provide best-in-class break-fix reactive support for HP Computing and Printing products.

• Take ownership of all customer interactions and work until completion, escalating when required.

• Interact with Customers to ensure complete Customer satisfaction, following established HP process and procedures.

• Occasionally perform installations, reinstallations, and maintenance on Customer equipment.

Qualifications:Education and Experience Required:

• 1-2 years of working experience in related fields, i.e. PC's, laptops and workstations.

• Exposure to HP hardware is an advantage

• A minimum of an A+ Certification is required.

• Experience in Printing products will be considered an advantage.

• Willingness to travel occasional long distances.

Knowledge and Skills:

• Relevant product/company knowledge, i.e. HP PC's, laptops, etc.

• Good troubleshooting skills.

• Must have own car in good condition plus a valid drivers' licence.

• Basic analytical and advanced communications skills.

• Proficient in professional oral, written and telephone communication skills.

• Fundamental presentation skills.

• Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.

• Ability to build and maintain ongoing relationships with customers, peers and support partners.

• Ability to effectively interact and communicate with people at all levels.

• Perform reporting and administrative functions. Manage time effectively.

• Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements