Key Account Manager Vacancy at Neotel - Jobs in South Africa

Key Account Manager Vacancy at Neotel

Posted on :

18 Aug, 2014

Category :

Accounting Jobs in South Africa

Key responsibilities 

  • Knowledge of the Telecommunications Industry
  • Ability to understand  clients business to anticipate their needs so as to provide sound technical solutions
  • Optimise results from on-going assessment with the objective of creating client loyalty and guaranteeing future sales;
  • Understand competitor services in the market
  • Analysis of the client’s profitability so as to implement appropriate sales actions;
  • The ability to engage on a consultative selling and business solution crafting approach;
  • Secure, develop and maintain client relationships and become a strategic partner with assigned accounts by consulting with a high degree of industry expertise and knowledge, raising the level of contact and staying visible within the account;
  • Expand our market share of wallet within assigned accounts by developing and following specific account plans and by providing customers with creative and mutually beneficial proposals and ideas;
  • The ability to negotiate with and sell to senior-level executives, management and staff within the assigned accounts;
  • Assist with the preparation of contractual agreements and ensure terms are adhered to;
  • Effectively solve problems and manage risk to ensure achievement of targets;
  • Prepare presentations, proposals, account plans, contact reports as necessary;
  • Evaluate and document partnerships, ensuring all activity is recorded accurately on the CRM Tool SFDC;
  • Provide reports and analysis as required;
  • Monitoring all aspects of the Neotel service in respect of the client and taking action to resolve any issues without delay;
  • Representing the client’s interests within Neotel to ensure that service adjustments are made where necessary;
  • Ensuring that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.
  • Ensuring all clients understand the services on offer from Neotel
  • Managing a range of customer projects at any one time.
  • Advising on changes and trends in the marketplace and the activities of competitors.
  • Contacting clients to maintain relationships and identify new business opportunities.
  • Monitoring the day to day performance of each account within a portfolio.


Requirements, Experience and Attributes

The ideal candidate for this post should have the following:

Qualification and Skills:

  • It is essential that the jobholder is in possession of a driver’s license.
  • Grade 12 or related post graduate degree / diploma or appropriate NQF level qualification in Commerce field



  • 3-5 years’ experience in a similar role with specific experience in new sales, up-selling  and key account management
  • To have experience of successful liaisons with both customers and suppliers
  • Evidence of sales achievement
  • Results orientated
  • Solutions crafting approach
  • Mature approach to business, customers, problem resolution, conflict and management



  • Team player
  • Good planning and prioritising skills to manage a varied and pressurised workload while focusing on the “Big Picture”
  • Diplomatic and persuasive, able to build  objective lines of argument/rationales for action and present viewpoints assertively
  • Proven track record of delivering creative solutions to overcome obstacles and enhance profitability
  • Ability to network with, and influence senior people both internally and externally in order to achieve a pre-defined outcome
  • Understands and applies commercial and financial principles to improve performance.
  • Focuses on the achievement of financial targets and views issues in terms of costs, profits, markets and added values.
  • Sees beyond immediate sphere of influence and is aligned to Neotel’s overall objectives


How to Apply

Click here to apply online

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