Labour Department Recruits Public Liason Officers (4 Positions)

PUBLIC LIASON OFFICER: DG SERVICE LINE 4 POSTS REF NO: HR 5/1/2/3/87

REQUIREMENTS : Grade 12/NQF 5 plus Diploma. One to two years experience in Call

Centre/Customer Enquiry or Public Service. Knowledge: DoL and
Compensation Fund objectives and business functions, Customer Care Strategic
goals ,Contact Centre goals and performance requirements, Compensation Fund
Services, Compensation Fund Value Chain and business processes ,Relevant
Fund policies, procedures and processes Stakeholders and customers
,Customer Care (Batho Pele Principles) ,Fund Values Required IT ,IT Operating
Systems, Risk Awareness, Contact Centre quality assurance objectives, Keep
abreast of benchmarked Customer Care systems. Skills: Customer and Citizen
service orientation (Batho Pele principles) ,Teamwork and collaboration
,Communication (verbal, written, listening and questioning ) ,Quality and
Excellence Orientation ,Self and Time Management ,Respect and concern for
others, Analytical thinking ,Planning and organising ,Problem solving and
decision making ,Proactiveness and initiative, Honesty, Integrity and Work Ethic,
Adaptation to change (resilience) ,Diversity management ,Relationship building,
Diligence Emotional intelligence, Required Technical Proficiency i.e. Customer
Care skills Performance Management, Written and verbal business writing ,
Meeting planning; organisation and facilitation ,Required IT ,Fund IT Operating
Systems, Data and records management, Telephone Skills and Etiquette ,Policy
development, Report writing.

DUTIES : Handle queries from the Presidential, DG and Commissioner’s Hotlines.
Effectively utilise Contact Centre Multimedia System. Render administrative
services .Participate in continuous process improvement initiatives.

SALARY : R212 106 per annum All Inclusive: R 284 235 per annum
CENTRE : Compensation Fund: Pretoria

ENQUIRIES : Ms MS Qhamakoane (012) 313 6359

APPLICATIONS : Chief Director: Human Resource Management, P O Box 955, Pretoria, 0001
FOR ATTENTION : Sub-directorate: Human Resource Operations, Compensation Fund

CLOSING DATE : 22 April 2014 at 16:00

NOTE : Applications must be submitted on form Z83, obtainable from any Public Service
Department or on the internet at www.gov.za/documents. The completed and
signed form Z83 should be accompanied by a recently updated, comprehensive
CV as well as recently certified copies of all qualification(s) and ID-document
[Driver’s license where applicable]. Non-RSA Citizens/Permanent Resident
Permit Holders must attach a copy of their Permanent Residence Permits to their
applications. Should you be in possession of a foreign qualification, it must be
accompanied by an evaluation certificate from the South African Qualification
Authority (SAQA). Applicants who do not comply with the above-mentioned
requirements, as well as applications received late, will not be considered. The
Department does not accept applications via fax or email. Failure to submit all
the requested documents will result in the application not being considered.
Correspondence will be limited to short-listed candidates only. If you have not
been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification). Where applicable, candidates will be subjected to a skills/knowledge
test. Successful candidates will be appointed on a probation period of 12 months.
The Department reserves the right not to make any appointment(s) to the above
post. Successful candidates will be expected to sign a performance agreement.