Layercake South Africa: Brand and Communications Researcher

Senior research product manager (marketing brand and communicationssolutions specialist) required to manage all aspects of this area of research within this international consultancy. Internal and external support, peripheral knowledge and business activity of the communications solutions. Ensuring clear communication, exacting quality standards and best practices are adhered to at all times.

Conducting external capabilities training for clients as well as internal capabilities and client support training for new and existing clients and colleagues. The communications manager is also responsible for the management of research and development programs in collaboration with others to meet objectives, organisational needs.

Internal support
Ensure all quality procedures for research communications solutions are adhered to.
Maintain and improve quality standard for communications solutionsthrough constant monitoring of quality procedures.
Monitor DP procedures for research communications solutions and ensure all documentation is updated with any new procedural developments.
Monitor progress with all automation projects and products.
Monitor all research communications processes and procedures and identify areas for improvement.
Ensure the team is aware and updated regarding new developments, learning’s
etc. for communications solutions.
Capabilities and client support training for new and existing clients.

External support
Maintain all research communications solutions support materials for global distribution, ensuring they are up to date (i.e. Guidelines document, FAQ’s for communications solutions).
Develop product kits for research communications solutions for global distribution and ensure they are maintained and updated (i.e. template documents).
Maintain and update any and all research communication solution trainingdocuments for use in global training programs.
Working with the knowledge manager to ensure accessibility and maintenance of all research communications solutions peripheral materials.
Client support across capabilities on new and existing products.
Capabilities training.

Peripheral knowledge
Maintain and update the communications status.
Responsible for ensuring all research communication solution peripheral information is captured and readily available for analysis.
Monitor all peripheral knowledge data capture.

Business activity
Responsible for providing monthly updates of research communicationsolution activity.
Constantly evaluate the commercial needs and requirements of research communications solutions.
Working with the knowledge manager to collect competitor intelligence information.

Research and development
Managing research projects from inception to completion.
Data setup and organisation, data modelling, data mining.
Analysing and interpreting data to identify patterns and solutions.
Developing analytic and peripheral knowledge and skills.
Shared responsibility for all brand and research communications solutions.

* Shortlisted candidates must be available for an interview process in Cape Town.
* Please only respond by sending your full updated CV in Word format.
* No telephonic enquiries please.
* If you do not receive a response to your e-mailed CV within five working days of sending it, please consider your application unsuccessful.
* Please do not respond to this ad if you do not match all the criteria for this position.

Job Requirements
Postgraduate degree in relevant field
Research knowledge in the area of communications research and tracking
Experience with data manipulation tools (e.g.SPSS or similar)
Windows Operating System
Microsoft Office

Advantageous
Analytic thinking
Problem solving
High quality standards
Attention to detail
Deadline driven
Strong organisational skills
Highly effective time and project management skills
Team player
Self motivating
Strong communication skills
Strong interpersonal skills
Calm under pressure
Presentation skills
Service minded
Multi-cultural

Contact details
Colette Romon
LayerCake Recruitment
021 674 5320
[email protected]