Nedbank Vacancies: Manager – Installations & Training

Budget, Expense and Risk Management:

• Manage own and unit’s daily work activities;
• Effectively manage expense accounts for branch;
• Implement and monitor of all agreed processes;
• Implement proper controls in terms off all compliance requirements (inclusive of regulatory & statutory);
• Implement process controls are in place to minimise risk;
• Manage financial controls ensuring no losses, fraud or interest claims;
• Implement cost reduction initiatives where possible;
• Continuously seek opportunities to increase Nedbank’s market share.

Business Process maintenance / enhancement:

• Implement and maintain processes on the beginning-to- end customer experience;
• Continuously enhance business enabling processes to facilitate customer requirements;
• Implement and adhere to all laid down processes pertaining to client, product and business specification;
• Ensure all staff are trained and competent to apply optimal productivity levels;
• Maintain a clean audit record in areas of responsibility;
• Provide various MI reports to stakeholders on a monthly basis;
• Verify staff numbers for monthly headcount sign-off;
• Ensure that all transactional and ops processes pertaining to area of responsibility are process mapped, reviewed and implemented;
• Ensure operational control, risk management, systems and compliance processes are in place and effective. Ensure vendors are managed for optimal efficiencies and according to agreed SLA’s.

Professional Client relationship maintenance:

Implement a professional customer interfacing environment;
Communicate effectively and professionally with clients and colleagues;
Action and Report all deviations from agreed Service Level Agreements;
Implement a framework for Professional and efficient Customer requirement execution and feedback;
Monitor and action all complaints / compliments receive;
Respond to all escalated client queries appropriately;
Ensure customer focused culture without compromising risk controls;
Ensure effective execution of all queries from clients to their satisfaction;
Actively participation in establishing a direct client relationship with internal and external clients.

People Management:

• Drive and live company values and deep green aspirations;
• Ensure a high performance culture within area of responsibility Ensure that development gaps are identified and discussed with individuals;
• Ensure that there is Reward and recognition for exceptional performance;
• Ensure that key staff has a Mentor and Coach programme to optimise performance / productivity;
• Ensure continuous career discussions; Ensure effective and realistic succession plan in place for area of responsibility;.
• Manage all people issues promptly and in a professional manner in line with company values;
• Ensure that the correct people are place in the correct position as to ensure job satisfaction.
• Effectively manage staff performance.
• Improve Staff morale and excitement.
• Ensure that Exit Interviews are conduced, analyse all exit interviews and propose corrective action where possible.

Relevant Degree / Banking Diploma

3-5 Years business related experience in Manager role
3-5  Years general banking experience

Required Industry Acumen:

Preference will be given to applicants from designated groups and suitable internal candidates in line with Nedbank’s policies.