Operational Manager, Customer Care Centre

Core Description
To ensure customer loyalty and satisfcation by providing an excellent on line service for service activation and customer enquiries.

Competencies FUNCTIONAL KNOWLEDGE:
Managing Diversity; Change Management; Customer Needs; Products; Communication; Problem Solving.

FUNCTIONAL SKILLS:
People Development; Communicating; Marketing Techniques; Decision Making; Problem Solving; Performance Management.

ATTITUDES/LEADERSHIP COMPETENCIES:
Business Orientated; Proactive; Customer Focused; Performance Driven.
Job Responsibilities Outputs:
1. Implemented Operational Plan
2. Managed Performance
3. Implemented Conducive/Legislative Environment
4. Managed Resources

Required Certification None.

Qualifications

Grade 12 (NQF level 4).

Experience
3 Years Customer Service experience, Complex Commercial/ Call Centre (Business & Service Activation).
Special Requirements None.

How to Apply

Click here to apply online