Philips South Africa: Commercial officer Export Incubator

Reporting lines: Supply Chain Manager Incubator Africa
Aim of the job: Responsible for day to day operations for export customer and expediting orders. Ensure those customer expectations are met by ensuring that orders are accurately processed and monitored.
Ensure that high standard of customer service is provided.
Actively interact with 3PL, internal warehouse and shipping departments by facilitating both outbound and inbound processes.
Ensuring that Export forecast is timeously and accurately submitted.

Key Areas of Responsibility
Quotations
Responsible for quotation processing
Ensuring that correct Commercial terms and pricing issued for Quotation
Weekly quotation reports
Responsible for maintaining quotation reports

Order Processing
Responsible for creating customer sales orders in the SAP system within expected time
PO processing with Factories and follow up.
Customer service (Providing weekly updates to customers regarding their orders by tracking the ETA and ETA)
Checking on delivery condition and completeness of all orders.
Create and co-ordinate shipments for customer orders.
Liaise with Planners to receive updates on stock levels and planned deliveries from overseas factories
Send reports to customers and BDM”s on a weekly basis.
Order and Container consolidations
Preparations of SI (Shipping instructions)
Returns processing

Invoicing
Pro-forma invoice accuracy
Initiate commercial invoicing confirming the accuracy of the information on the invoices to limit later queries

Internal Customer service
Internal control system (ICS) preparations for export orders.
Monthly and quarterly Forecast(AOP)
Monitoring DRM (Delivery reliability Measurements) by meeting targets.

Educational and experience
Matric / Grade12 or SAQA Accredited Equivalent*
3 year supply chain experience with shipping background – Preferable
Excellent SAP, Microsoft Excel, Power point and outlook skills Required.

Attributes, Skills and Knowledge
Considerable problem solving ability and the ability to critically evaluate a problem and explore possible alternatives.
Considerable initiative combined with a “can do” attitude
Ability to think strategically and out of the box in the supply chain / logistics environment
Full knowledge of Commercial terms (ENCOTERMS)
Fluent in English, verbal and written

Job Administrative
Primary Location South Africa
Organization Market Africa HC Strategy & NBD (Christoph Castellaz (15788978))
Schedule Full-time
Travel-No

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