Public Liaison Officer: Department of Labour x 4 Positions - Jobs in South Africa

Public Liaison Officer: Department of Labour x 4 Positions

Posted on :

4 Aug, 2015

Category :

Graduate Jobs in South Africa

PUBLIC LIASON OFFICER: CONTACT CENTER 4 POSTS REF NO: HR 5/1/2/3/30
SALARY : R 227 802 per annum
CENTRE : Compensation Fund: Pretoria

REQUIREMENTS : Senior Certificate and / or any Diploma. Two to five years relevant experience in
Contact Centre environment. Knowledge: DoL and Compensation Fund objectives
and business functions, Customer Care Strategic goals ,Contact Centre goals and
performance requirements, Compensation Fund Services, Compensation Fund
Value Chain and business processes ,Relevant Fund policies, procedures and
processes Stakeholders and customers ,Customer Care (Batho Pele Principles)
,Fund Values Required IT ,IT Operating Systems, Risk Awareness, Contact Centre
quality assurance objectives, Keep abreast of benchmarked Customer Care
systems. Skills: Customer and Citizen service orientation (Batho Pele principles)
,Teamwork and collaboration ,Communication (verbal, written, listening and
questioning ) ,Quality and Excellence Orientation ,Self and Time Management
,Respect and concern for others, Analytical thinking ,Planning and organising
,Problem solving and decision making, v Proactiveness and initiative, Honesty,
Integrity and Work Ethic, Adaptation to change (resilience) ,Diversity management
,Relationship building, Diligence Emotional intelligence, Required Technical
Proficiency i.e. Customer Care skills Performance Management, Written and verbal
business writing , Meeting planning; organisation and facilitation ,Required IT ,Fund
IT Operating Systems, Data and records management, Telephone Skills and
Etiquette ,Policy development, Report writing.

DUTIES : Handle electronic and voice queries from the Presidential, DG and Commissioner’s
Hotlines. Effectively utilise Contact Centre Multimedia System. Render administrative
services .Participate in continuous process improvement initiatives.

ENQUIRIES : Ms N Molefe, Tel: (012) 319 9163

APPLICATIONS : Chief Director: Human Resources Management: P O Box 955, Pretoria, 0001 or
hand delver at 473 Stanza Bopape Street (Church Street), Benstra Building, Arcadia.

FOR ATTENTION : Sub-directorate: Human Resource Operations, Compensation Fund

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