Grade 12 (Standard 10)
A relevant 3 year business related degree
- Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
- Contribute to the achievement of organizational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc).
- Deliver efficient customer service levels through effective call management.
- Achieve operational requirements and service delivery through effective time and attendance management.
- Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
- Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
- Responsible for individual actions and the delivery of high quality standards.
- Deliver the Telesure Service Way through personal effort and through others.
How To Apply
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