Sanlam Job Vacancies: Client Help Assistant

Sanlam Limited is a financial services group in South Africa with its head office in Bellville in the Western Cape. Established in 1918, the Group demutualised in 1998 and Sanlam Limited then listed on the JSE Limited in Johannesburg and the Namibian Stock Exchange. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Group’s centralised functions such as strategic direction, financial and risk management, marketing and communications, Group human resources and corporate social investment (CSI).

During the nineties Sanlam’s focus gradually shifted from life insurance to providing a broader range of financial products and services and in 1998 Sanlam was demutualised, listing on the JSE Securities Exchange, as well as the Namibian Stock Exchange on 30 November 1998. This changed Sanlam from a mutual entity into a public company with a share capital, namely Sanlam Life Insurance Ltd. At the same time a separate company, Sanlam Ltd, was installed as the parent company of the Sanlam group of businesses. The Group was also restructured into several independent businesses within a federal business structure.

JOB TITLE: Client Help Assistant (Fixed Term : 12 Month Contract)

DEPARTMENT: Client Help Office : Kuruman

CLOSING DATE: 13 August 2010 before 12:00 (No late applications will be accepted)

VACANCY NUMBER: 50684148

COMMENCEMENT: 1 October 2010

OUTPUT/CORE TASKS

1.Client Liaison.

2.Handle queries and refer to Client Contact Centre.

3.Obtain policy information.

4.Mail distribution.

5.Faxing of information.

6.Leads generation for sales.

7.Fund retention.

8.Workplace management.

9.Provide performance statistics.

REQUIREMENTS

A. QUALIFICATIONS:-

1.Grade 12.

B. WORKING HOURS:-

1.Staff will be required to work Monday to Friday between 08:00 and

16:15.

C. EXPERIENCE:-

1.Preference will be given to staff that has previous administrative

experience regarding Policy Services.

D. KNOWLEDGE:-

1.Fluent in Afrikaans and English.

E. COMPETENCIES:-

1.Ability to work independent.

2.Client service orientation.

3.Good verbal and written communication skills.

4.Ability to take ownership.

5.Interpersonal sensitivity.

6.Business orientation.

7.Relationship building skills.

8.Problem solving.

9.Admin orientated.

10.Accuracy.

11.Computer literacy.

Application process

Please apply online by clicking on the “Apply for this position” link.

Should you not hear from us within three weeks after the closing date, please assume that your application has been unsuccessful.

For Employment Equity purposes, we require that race, gender and disability status be specified.

Promoting excellence and commitment towards Employment Equity.

Apply Now or send us an Email: [email protected]