Sanlam Jobs in South Africa: Helpdesk Consultant

Sanlam is a leading financial services group in South Africa. We celebrated our 90th birthday in 2008. In nine decades Sanlam has set benchmarks for wealth creation, innovation and empowerment in South Africa. We have offices throughout South Africa and also have business interests elsewhere in Africa, Europe, India, Australia and the USA.

The Group demutualised in 1998 and Sanlam Limited then listed on the JSE Limited in Johannesburg and the Namibian Stock Exchange.

The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Groups’s centralised functions such as strategic direction, financial and risk management, marketing and communications, Group human resources and corporate social investment (CSI).

We provide financial solutions to individual and institutional clients. These solutions include individual, group and short-term insurance, personal financial services such as estate planning, trusts, home and personal loans, savings and linked products, investment, asset management, property asset management, stock broking, risk management and capital market activities.

JOB TITLE: Helpdesk Consultant

DEPARTMENT: Sanlam Distribution : Distribution Operations Technology Support – Helpdesk Consultant : Head Office

CLOSING DATE: 30 July 2010 before 12:00 (No late applications will be accepted)

VACANCY NUMBER: 50682402

COMMENCEMENT: ASAP

OUTPUT/CORE TASKS

1.Provide Sanlam intermediaries and management with technical support

via the telephone and remote.

REQUIREMENTS

Must be willing to work shifts.

A. QUALIFICATIONS:-

1.Grade 12.

2.A+ and/or MCSE (examination certificate).

B. EXPERIENCE:-

1.At least one(1) year experience in a Technical Helpdesk or Technology

Support environment.

2.Telephony / customer service experience will be advantageous.

C. KNOWLEDGE:-

1.Working knowledge of operating systems Internet and application of

networks.

2.Working knowledge of hardware (PC’s printers modems etc.).

3.Working knowledge of technological trends.

4.Understanding of sales processes and servicing industry.

5.Knowledge of the S.net point of sale system will be an advantage.

6.Proficiency in both English and Afrikaans.

D. COMPETENCIES:-

1.Customer service.

2.Decision making.

3.Communication.

4.Work standards.

5.Building and maintaining relationships.

6.Analytical thinking.

7.Continuous learning.

Application process

Please apply online by clicking on the “Apply for this position” link.

Should you not hear from us within three weeks after the closing date, please assume that your application has been unsuccessful.

For Employment Equity purposes, we require that race, gender and disability status be specified.

Promoting excellence and commitment towards Employment Equity.

Apply Now or send us an Email: [email protected]