Service Coordinator at Granite Services

The Field Service Coordinator will organize the mobilization and demobilization of field employees. Coordinators will update the company databases as appropriate on a daily basis ensuring accurate employee and job status and financial information. The Field Service Coordinator will serve as a liaison to the Processing Specialists, Field Operations, HR and Finance.

Essential Duties And Responsibilities

• Receive and create new jobs and employee assignments in company databases
• Update and maintain company databases with employee, job and financial information
• Interact with field employees to provide information about job assignments
• Ensure travel costs support Granite’s Cost Management objectives (flights, accommodation, vehicle hire)
• Generate and manage multiple reports for business partners as needed
• Assist with development and testing of system modifications within GSI systems and databases
• Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites
• Update employee status in the company database on a daily basis
• Initiate requests and follow up on information in the GE Travel Advisory System (TAS)
• Update and maintain accuracy of pay, cost, and bill rates, site information, and project information
• Perform other duties as assigned

Immigration (as required)

• Monitor and manage outbound travel via Granite tools
• Initiate cases with outside counsel to procure visas / work permits
• Communicate with various government agencies for certification of documents
• Fulfill request for Letter of Invitation (as needed)
• Provide guidance to employees and Field Business Ops teams regarding documents, cost and time requirements for visa / work permit applications
• Ensure all paperwork including applications for immigration visas / work permits are completed accurately and in a timely manner
• Track visa and work permits progress to keep business partners updated
• Maintain immigration tools and files for all employees on foreign assignments
• Process and complete any exit permit or formalities prior to employees leaving the home country for assignment, if applicable

Knowledge, Skills And Abilities

• Excellent customer service and interpersonal skills
• Excellent communication, time management and organizational skills
• Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
• Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
• Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)
• Minimal travel required
• English proficiency required

EDUCATION And/or EXPERIENCE

• Three years relevant work experience in field operations, customer service or office administration role desired.
• Level differentiation is based upon Scope Table assessment