Standard Bank: Business Manager (Talent Pooling)

Standard Bank values original thinkers with genuine insight and the team commitment that will help our clients outperform the market. As Africa’s largest and most respected bank, our Global Markets division offers you an outstanding opportunity to rapidly develop your banking talents. You will work across a range of financial instruments, operating within very different markets and countries. Our ambitious plans now mean we are looking for a highly experienced Business Managers.

 

Job Purpose 
To provide a proactive business banking sales and service management function that will retain and grow a portfolio of small enterprise customers by identifying and implementing value adding and specialised business banking financial product solutions from a range of standard and/or customised offerings.

 

Key Responsibilities/Accountabilities 

• Bank of South Africa (SBSA) product offerings/financial solutions that meet the financial needs of small enterprise customers.

• Acquires new risk groups and opens new business accounts on a face-to face basis.

• Cross-sells additional value adding products and services to existing customers to assist them in growing their businesses

• Identifies and refers sales leads to Business stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; SBFC; SBIB etc.

• Analyses existing customer data to identify expansion and/or additional business opportunities utilising available MIS and contact management strategy.

• Ensure effective and appropriate pricing across all products.

• Ensures consistent execution of CVP by utilising customer needs analysis, product holding report and entrepreneur engagement template.

• Provides central information/ query service point for the portfolio.

• Performs a liaison role between customers and back – office service fulfilment and credit functions.

• Adheres to the customer contact strategy in line with Customer Value Proposition (CVP).

• Accurately and efficiently processes customer mandates/documentation requirements for banking facilities.

• Ensure effective customer migration to Direct Channels.

• Identifies opportunities to migrate top-end relationships to Business/Mid-Corporate segment.

• Captures all customer interactions within 24 hours on Customer Contact Management system (e3).

Customer Experience

Lending support and risk management

 

• Plans and implements annual credit reviews for the portfolio.

• Explains credit loan facility options and qualifying criteria to customers.

• Supports customers in the completion of credit application information requirements e.g. balance sheets, financial statements and management accounts.

• Motivates and processes non-scored and scored credit applications.

• Notifies customers regarding the approval/decline of credit loan facilities.

• Monitors daily referrals to ensure that customer facilities are managed within the parameters set by Credit. Exercise discretion regarding account conduct based on a close knowledge and understanding of customer activities.

• Applies risk based pricing models and manage concessions appropriately.

• Ensures that all Business Banking reports are actioned as stipulated by Group Reference Guide (GRG).

Economic Profit

 

• Responsible for the achievement of financial budgets through optimal growth of balances, margin management and revenue streams.

• Achieves financial budgets in line with local markets dynamics.

• Effectively manages pricing concessions and revenue collection.

 

Legislative compliance

 

• Supports the implementation of the Financial Intelligence Centre Act (FICA) to ensure adherence to record keeping requirements

• Ensures compliance to all applicable legislative requirements such as National Credit Act, Companies Act, Consumer Protection Act, etc.

• Ensures the adherence to all internal risk related policies and guidelines.

• Ensures adherence to enhanced due diligence (EDD) process.

 

People Management

 

• Responsible for inspiring, motivating, leading and managing the team.

• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.

 

Preferred Qualification and Experience

Qualifications:

 

• Matric

• Relevant business related tertiary qualification e.g. B.Comm degree would be an advantage

Experience:

• Minimum of 3 years in Business Banking

• Experience as a Business Banker/managing a portfolio in the small business environment is preferable. This experience provides an understanding of how businesses operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the Small Enterprises market and/or;

Previous experience as an Account Analyst responsible for servicing business customers and preparing credit applications.

 

Knowledge/Technical Skills/Expertise

• Good knowledge of general banking practices and procedures.

• Sound numerical skills and financial acumen to analyse and evaluate financial statements, balance sheets and ratios.

• A sound understanding of cash flow cycles pertaining to the industry being analysed.

• A basic current knowledge and understanding of different industry sectors and sector risk trends

• A thorough knowledge of standardised SE business banking products (features and benefits) and pricing.

• Good knowledge of Personal Banking product offerings.

• A good knowledge of financial investment options, vehicle and asset finance and electronic banking options for lead generation purposes.

• A basic understanding of market economics.

• Knowledge of competitor offerings.

• A sound working knowledge and understanding of Credit principles and practices i.e. credit applications, collateral, balance sheet requirements, behavioural scoring.

• A strong knowledge of the terms and conditions of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the SE market and the legislative restrictions and requirements governing these from a financial services perspective.

• A basic knowledge of the Companies Act and the Companies and Intellectual Properties Registration Act (CIPC) for correct documentation/ mandate preparation purposes.

• Knowledge of the Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).

• A sound knowledge of Managing Local Market (MLM) sales principles and practices to optimise portfolio retention and growth.

• A good knowledge of administration processes and procedures pertaining to Business Banking transactions.

• Knowledge of how to use the Group Reference Guide to access/ look up relevant information.

Additional Information
Thank you for your interest in the Standard Bank Internal vacancies Programme.
We have a vast and exciting range of career opportunities.
To be part of the Standard bank INTERNAL TALENT POOL and be considered for these opportunities all you need to do is – Apply!
Please note this is for the Standard Bank INTERNAL TALENT POOL, these vacancies are available often but may not be available at the moment, should you meet the requirements you may be contacted in future.
Please note if you meet the requirements you will be added to the INTERNAL TALENT POOL, and once a position becomes available you will be contacted and asked if you are still interested and available.

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