Main Purpose
We are looking for an enthusiastic, well organised and dedicated IT System Administrator to join the Application Operations team in OneTechnology.
Responsibilities/Output
Responsibilities
As the successful candidate, your responsibilities as System Administrator will include
- Application knowledge management
- Knowledge transfer to the service desk incl. appropriate training
- Creation of end user support collateral (FAQ, known issues etc) in the necessary repository
- Escalation of communicable items to the communications functional area
- Application administration
- Basic application monitoring – example health check on BI models
- Basic application configuration – example survey development
- Basic application maintenance
- 2nd Tier application support
- Support on escalated application support incidents
- Escalated access control list management – this group should understand who should get access and what roles they are allowed to which systems
- Application reporting – example usage statistics, applications KPIs, administrative reports for clients, access control list reports to business owners)
- Application testing – system testing (These staff cannot be used for BA work)
- Escalation to BRM team of application errors requiring fixing
- Escalation to BRM team of possible application improvements
- Interaction with the Service Desk and Project teams, as well as stakeholders in the Business Relationship Manager space.
Competencies/Skills
As the successful candidate, you have an IT /Business Degree or Diploma and preferably an ITIL Foundation Certification.
You have at least 2 years, hands-on experience in IT.
You Have Sought After Soft Skills
- You are a Team Player
- You show effective communication abilities with fellow staff members at various levels
- Clear and effective communication with a customer focus, in written and verbal formats
- You have a can do attitude
- You are structured and methodical in your approach to completing complex tasks
- Logical reasoning is one of your primary areas of strength
- Ability to work within deadlines
- Creative conflict resolution
- Ability to work independently and in a team
- Ability to prioritise and solve problems proactively
Details
Job Category: Associate Location: Sunninghill
Job Type: Full Time Grade/Level: (Patterson C1)
Line of Service: Internal Firm Services Available Positions: 1
Division/Group: One Technology
Qualification Level: IT /Business Degree or Diploma
Experience Required:
2 years
Drivers License Required: n/a
Travel Required: No
Overtime Required: Yes