Telemarketing Agents Jobs at HomeChoice (30 Positions)

Key Performance Areas

Sales performance

• Ensure agreed KPA’s and sales targets are achieved in line with business requirements
• Assist in increasing sales revenue within the Telemarketing department

Efficiency and productivity

• Reach performance targets relating to productivity, adherence, turnaround time and quality
• Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
• Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

• Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
• Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
• Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight
• Continuously work towards improving the customer experience and service delivery

Quality standards

• Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
• Capture all details of customer, call log and sales transactions accurately onto the system
• Adhere to internal systems, policies, procedures and requirements

 

Qualifications & Accreditations

• Grade 12 / Matric or equivalent
• If no matric, then at least 4 years of sales experience in a Contact Centre

Experience & Skills

• 6 Months sales experience in a target driven environment
• Computer literate

Attributes & Behaviours

• Energetic & positive attitude
• A strong customer focus
• Great communication and listening skills
• Excellent sales ability
• Team player, but able to work independently
• Excellent telephonic manner

 

How to Apply

Click here to apply online