Telemarketing Agents (18 Vacancies)

• eved in line with business requirements
• Assist in increasing sales revenue within the Telemarketing department

Efficiency and Productivity

• Reach performance targets relating to productivity, adherence, turnaround, time and quality
• Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
• Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer Service

• Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
• Takes responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
• Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
• Work towards continuously improving the customer experience and service delivery

Quality Standards

• Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
• Enter all details of sales transactions accurately onto the system, capturing of data relating to clients and call logging
• Adhere to internal systems, policies, procedures and requirements

Requirements:

• Grade 12 / Matric or equivalent
• If no Matric, then at least 4 years’ of sales experience in a call centre

Experience & Skills

• Minimum 6 months sales experience in a target driven environment
• Contact centre experience will be an added advantage
• Fluent in at least 2 languages, of which one must be English
• Must be computer literate

Other Requirements

• Ability to work shifts
• Clear criminal record

Attributes & Behaviours

• A strong customer focus
• Good communication and listening skills
• Tolerance for stress, adaptable and a positive attitude
• Excellent sales ability and target driven
• Team player, but able to work independently
• Excellent telephonic manner

How to apply:

Click on the link below to apply online