1 LIFE Current Job Opportunity – Apply Now!

About the company: Telesure Investment Holdings (Pty) Ltd (TIH), is the holding
company of some of South Africa’s leading financial long and short term
insurance providers. Our portfolio includes South Africa’s most loved and
recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect,
Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory
Services, which includes health insurance, provident fund and group life
administration. Hippo is South Africa’s first comparison website and compares
insurance, other personal finance products, travel, health, money, travel, cars
from a range of South African brands. We’re pioneers with a hunger for the best,
bringing customer-focused innovation and service excellence to the financial
services industry. We’re an undivided team of diverse thinkers and doers who
believe in leading through technology and pushing bey

 

 

 

 

Job Title: Retentions Consultant
Location: Fourways, Gauteng, South Africa
Reference #: RET2021
Contract Type: Permanent
Salary: Market Related

Job Summary:
Facilitate the retaining of policies through company approved retention
strategies. Focus on maintaining customer relationships, meeting various KPIs
and troubleshooting specific customer problems. Has a solid knowledge of
products, their characteristics, and market. Focus on growth of brand and
process alternative solutions to meet customer needs.

Customer Service:
Provide a quality service to customers while identifying opportunities to secure
new business or support retention. Responsibilities may include processing
cases, dealing with complex queries and investigating and resolving customer
problems.

Customer Needs Clarification:
Set clear objectives for each call; use standard materials to make a presentation
to the customer; and ask relevant questions to evaluate the customer’s level of
interest and to identify and respond to areas requiring further information orexplanation.

Sell Customer Propositions:
Identify the products or services that best meet the customer’s stated needs,
use personal expertise to propose quantities and product configurations, explain
alternative solutions to the customer and influence the customer to retain their
business.

Customer Management:
Help manage customers by carrying out standard activities.
Operational Compliance
Develop knowledge and understanding of the organization’s policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization when required from
a supervisor or manager for any exceptions from mandatory procedure.
Performance Management
Prioritise own workflow and ensure work is completed to the required standards
of productivity, quality and timeliness; use performance management systems to
improve personal performance and KPI’s.
Personal Capability Building
Keep abreast with current changes in internal policies and procedures. Develop
capabilities by participating in assessment and development planning activities
as well as formal and informal training and coaching; gain or maintain external
professional accreditation where relevant to improve performance and fulfill
personal potential. Maintain an understanding of relevant technology, external
regulation, and industry best practices through ongoing education, attending
conferences, and reading specialist media.

Requirements:
EDUCATION:
General Education
Matric / Grade 12 or SAQA Accredited Equivalent (Essential)

Regulatory Exam 5 (Advantageous)
EXPERIENCE General Experience
1 year sales experience (Essential);
1 year retentions experience (Advantageous)

To Apply:

Click Here!

Application Deadline: 10/06/2021