121talent Pty Ltd Current Job Opportunity – Apply Now!

Our client, a well-established Information Technology company based in Umhlanga, is looking to fill the position of Technician.

Job Title: IT Technician
Location: Umhlanga

Job Summary:
Key Responsibilities:
Comprehensive knowledge of Windows and Apple operating systems
Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
Windows Server and SBS operating systems
Microsoft Office 365 and Azure experience
Microsoft Office application suite
Advanced networking – routers, access points, switches & firewalls
VPN and WAN setup/support
Microsoft Exchange Server
Advantageous Skills:

Other cloud-based technologies
Advanced networking – Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
Linux operating systems
MCSE or equivalent
VMware & Hyper-V
key responsibilities
Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
Provide technical support in terms of hardware, software, systems and administration
Ensure expected service levels and response times are adhered to
Follow the company processes to effectively escalate matters with effective resolutions
Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support
Provide after-hours support on rotation with the team

Qualifications and Experience:
Grade 12 Senior Certificate
Minimum of 3 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
Minimum of 3 years’ experience troubleshooting and upgrading desktop/workstation and server hardware
Minimum of 3 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
Experience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
If you are interested in applying for this role, please send a detailed copy of your CV to [email protected]

To Apply:

Click Here!

If you have not been contacted within two (2) weeks, please consider your application as unsuccessful.