AB Sciex: Engineer 2, Field Service

Posted on :

18 May, 2010

Category :

Engineering Jobs in South Africa

AB SCIEX is a global leader in the development of best-in-class technologies that help answer complex scientific challenges and improve our world. We create scientific instrumentation, software and services for the life science, clinical research and industrial markets, empowering our customers with technologies that are used in drug discovery and manufacturing, food and environmental safety, and clinical research.

AB SCIEX is a global leader focused on the research, design, manufacture and marketing of state-of-the-art solutions for mass spectrometry. These solutions, which are sold to researchers or scientists around the world at pharmaceutical companies, contract research laboratories, academic and medical institutions, and health and life sciences organizations, are designed to help accelerate the complex process of discovering and developing new drug compounds, understanding the causes of disease, and protecting the safety of food, water and the environment.

Danaher Overview

Danaher Corporation designs, manufactures, and markets professional, medical, industrial, and consumer products, which all generate approximately $13 Billion in revenue. Danaher’s business activities encompass four reporting segments and are comprised of six strategic platforms: Medical Technologies, Professional Instrumentation (Environmental, Electronic Test), Industrial Technologies (Motion, Product ID, and Focused Niche Businesses) and Tools & Components (Mechanic’s Hand Tools). Danaher operates globally with about 50% of its revenues derived from outside the United States. The Company has significant operating businesses headquartered in Europe and has greatly expanded its operating presence in Asia over the past several years. Danaher is a well-capitalized business, which has historically used available cash flow to fund acquisition activity. Culturally, the company operates in a highly de-centralized model with a corporate structure that has less than 50 associates. Danaher has a proven system for achieving performance: the Danaher Business System (DBS). It drives every aspect of the group’s culture and performance. DBS is a system of continuous improvement and is used to guide and measure everyday activities, which has enabled it to double in size about every 4-year with impressive financial performance.

Job Description


Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty. Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. – while complying with internal rules and practices. Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules.

Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations. Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of AB Instrumentation.

Assures the professional relationship with existing customers to achieve customer loyalty to our company. Utilization of the Escalation Procedure as appropriate.

Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.

Coordinates own work schedule with relevant partners (service co-ordinator, teamleader, colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e.engineer reports, planned maintenance reports, installation reports, expense reports etc. (via e-mail or written)

Assures that its own activities are in line with the activities of the rest of the local commercial organisation (sales & support) and informs customers of company’s other product and services.

Job Qualifications

Professional background in engineering, life science or related subjects. Troubleshooting knowledge and experience. Computer literate. Good verbal and written command of the English (technical) language.

Some past experience in a relevant service function.

Home based function. Willingness to travel through Europe. Driving licence is required

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